Sage CRM Support

Job Title: Sage CRM Support Specialist (Contractor)
Location: Dublin (Hybrid Remote & Onsite as required)
Contract Type: Part-time Contractor (Approx. 10 hours/month)

About the Role

Innovate Skillsource is seeking a Dublin-based contractor to provide ongoing support for our client, who use Sage CRM to manage member communications, document workflows, Mailchimp campaigns, and document sharing. This is a support-only role.

Key Responsibilities

• Provide remote and occasional onsite support for Sage CRM users
• Troubleshoot issues related to workflows, templates, and integrations
• Assist with Mailchimp integration and campaign support
• Support user access, permissions, and minor configuration changes
• Liaise with Sage and third-party vendors when needed
• Document support activities and maintain a log of issues/resolutions

Requirements

• Proven experience supporting Sage CRM in a business environment
• Familiarity with Mailchimp integrations and CRM workflows
• Strong communication and problem-solving skills
• Availability for occasional onsite visits in Dublin
• Ability to work independently and manage time effectively

Contract Terms

• Approx. 10 hours/month remote support
• Additional hours billed separately
• Onsite visits billed at agreed day/half-day rates
• Contractor must provide own equipment and workspace