Global Customer Engagement, Senior Manager/Manager

We are looking for an experienced and proactive Global Customer Engagement Manager for one of our leading ship owner clients. Reporting to the Head of Global Customer Engagement, he/she will be responsible for management of customers business requirements to strengthen partnerships and grow business opportunities. The ideal candidate should possess a minimum of 2 years' experience in the containerized shipping industry, along with excellent persuasion and negotiation skills.

Responsibilities:

Customer

• Global Account Manager for 2-3 corporate customers.
• Develop and maintain strategic long-term trusting relationships with key global customers to accomplish growth by providing sustainable solutions.
• Focused on sourcing opportunities and drive development plans converting leads into sales.
• Serve as contact point for key customers and internal teams.
• Be the first to know about customers strategies and development plans so that we can align ourselves to their needs.
• Respectfully respond to customer enquiries and resolve complaints in an efficient/effective manner.
• Measures, tracks, and analyzes key account metrics.
• All round understanding of the market, the global products offer by customer and competitor; And devise a marketing strategy to better position our product offering to the customers.
• Ownership of revenue and contract management tender negotiations.

Processes & System

• Ensuring that commercial processes are reviewed regularly and updated.
• Best practices of contract administration are shared amongst regional hubs.
• Cross hubs management of structured deals and tender negotiations.
• Proficient in all Microsoft Office applications.

Requirements:

• Bachelors degree in any field.
• Minimum 2 years experience in containerized shipping industry.
• Experience in key account management.
• Skilled in persuasion, negotiation, and the ability to manage and develop relationships independently.
• Able to multitask, prioritize and manage time efficiently.
• A team player, strategic thinker and have an inquisitive mindset.
• Self-motivated and self-directed.