Parts Coordinator/Specialist

Parts Coordinator

Our client is a global leader in energy and power industry.

We are seeking a detail-oriented Parts Coordinator to support aftermarket parts sales activities for power generation equipment. This role plays a key part in ensuring smooth order processing, timely delivery, and high-quality customer support to distributors and end-users across the region.

You will work closely with sales, service, and supply chain teams to drive parts revenue, improve fulfilment efficiency, and enhance overall customer experience.

Key Responsibilities

Sales Support & Order Management

• Prepare accurate and timely quotations for spare parts based on customer and distributor requests
• Process sales orders in ERP systems (e.g. SAP) and track orders through to delivery
• Monitor order status, backorders, and fulfilment timelines; proactively follow up on delays
• Coordinate with logistics and supply chain teams to ensure timely shipment

Distributor & Customer Coordination

• Act as the main point of contact for distributor enquiries on parts availability, pricing, and delivery
• Support distributors in identifying correct parts using technical documentation and parts manuals
• Provide guidance on lead times, alternatives, and product substitutions where necessary
• Maintain professional and responsive communication with stakeholders

Pricing & Commercial Support

• Maintain pricing structures, discount levels, and quotation consistency
• Support updates to pricing lists and system uploads
• Work with sales teams to ensure competitive pricing and margin control
• Provide inputs for commercial discussions including cost, availability, and lead time

Technical Coordination

• Liaise with service and engineering teams to validate part numbers and application suitability
• Support troubleshooting by identifying required parts for maintenance or repair
• Assist in preparing parts lists for service projects and maintenance activities

Inventory & Planning Support (Good to have)

• Monitor demand trends for critical and fast-moving spare parts
• Support inventory planning and stock availability strategies
• Coordinate with warehouse teams on stock allocation and urgent requests

Reporting & Performance Tracking

• Track parts sales performance, backlog, and fulfilment KPIs
• Prepare regular reports on sales performance and order conversion rates
• Highlight risks such as stock shortages or delays and propose mitigation actions

Requirements

• Diploma or Degree in Mechanical Engineering or related field
• 2–5 years of experience in parts coordination, aftermarket support, or customer service
• Experience in industrial equipment, engines, or power generation is an advantage
• Familiarity with spare parts identification and technical documentation
• Proficient in ERP systems (e.g. SAP) for order processing and pricing
• Strong attention to detail and accuracy in handling quotations and orders
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused with strong problem-solving skills
• Good communication and coordination skills across teams
• Bilingual in English and Mandarin is an advantage

To apply, please send your cv to talentagent@innergy-consulting.com.

We regret that only shortlisted candidates will be notified. Thank you for your understanding!