Payments Officer

< back to jobs opening

Job Description:

In iGaming, payments are not just transactions — they are risk exposure, regulatory scrutiny, revenue protection, and player trust in motion. One misstep can mean fraud loss, bonus leakage, or compliance breaches.

We are hiring a Payments Officer who understands the mechanics and pressures of operating inside a regulated online gaming environment.

This role sits at the operational core of the business — managing withdrawals, mitigating fraud, policing bonus abuse, and ensuring that every rand processed protects both the balance sheet and the licence.

The Role in an iGaming Context

The Payments Officer is responsible for the accurate, timely, and compliant processing of all player payment transactions across deposits and withdrawals.

Within iGaming, this includes:

  • Scrutinising betting behaviour before approving withdrawals

  • Identifying bonus manipulation tactics

  • Monitoring 3PPS activity and multi-accounting

  • Ensuring KYC and AML requirements are satisfied before funds leave the business

  • Protecting the company against fraud rings and systematic abuse

This is a high-accountability, high-volume environment where operational discipline is non-negotiable.

Key Responsibilities

Player Withdrawals & Transaction Control

  • Process and approve withdrawals within strict SLAs

  • Monitor real-time payment queues in a high-volume online betting environment

  • Apply betting pattern analysis before fund release

  • Identify discrepancies and irregular wagering activity

  • Escalate suspicious or high-risk cases according to internal governance

Fraud, AML & Risk Oversight

  • Detect suspicious patterns including duplicate accounts, multi-accounting, 3PPS usage, arbitrage betting, and bonus abuse

  • Conduct document verification and enhanced KYC where required

  • Investigate flagged transactions with structured reporting

  • Support fraud prevention strategy improvements

  • Maintain adherence to AML and regulatory standards specific to online gambling

Bonus & Promotion Governance

  • Assess wagering compliance prior to approving withdrawals

  • Apply judgement on bonus forfeiture or adjustment decisions

  • Identify organised promotional abuse patterns

  • Maintain detailed audit records to withstand regulatory scrutiny

Platform & Payment Provider Management

  • Liaise with SoftSwiss on transaction warnings, system flags, and failed payments

  • Escalate gateway issues impacting player funds

  • Support reconciliation processes with payment service providers

  • Highlight recurring operational risks within the payment ecosystem

Player Experience vs Risk Balance

  • Investigate and resolve payment queries without compromising compliance

  • Provide clear and professional feedback to Customer Support

  • Maintain the balance between speed of service and regulatory discipline

Compliance & Audit Readiness

  • Maintain complete documentation trails for transactions and investigations

  • Adhere to internal financial controls and approval hierarchies

  • Support audit processes within a regulated gaming framework

What Were Looking For

Education

  • Senior Certificate (NQF4)

  • Tertiary qualification in Finance, Accounting, or Business Administration (advantageous)

  • AML or Gambling Compliance certification (advantageous)

Experience & Competencies

  • Experience within iGaming, online betting, fintech, or high-volume payments environments preferred

  • Strong understanding of gambling fraud typologies and AML controls

  • High attention to detail — errors cost money and licences

  • Ability to manage competing priorities in a fast-moving operational setting

  • Strong analytical mindset with investigative capability

  • Proficiency in Excel and payment back-office systems

  • Clear communication and sound judgement under pressure

Why This Role Matters in iGaming

In this industry, revenue protection and regulatory survival are inseparable.

The Payments Officer is a gatekeeper — controlling fund release, identifying fraud before it scales, and ensuring promotional mechanics are not exploited. The right candidate understands that speed is important, but control is critical.

If you want to operate at the intersection of payments, risk, and regulated gaming operations — this is where you do it.

< back to jobs opening