Problem Manager Bancario

419 PROBLEM MANAGEMENT ANALYST

Details:

Facilitates all Problem Management Processes.

Educational Requirements:
Bachelors Degree in Computer Science or equivalent
ITIL v3/v4 Foundation Certified
Experience Needed:
5+ years of experience working in a large and dynamic Enterprise Operations environment.
Problem Management experience 1-3 years
Problem management certification or designation desired

Hybrid scheme 60% Home office / 40% Officee

Required Skills and Knowledge

• 5+ years of experience working in a large and dynamic Enterprise Operations environment.
• Problem Management experience 1-3 year
• Advanced English (Conversational)
• ITIL V3/V4 Foundations Certificated
• Facilitate in the development, refinement, and execution of all problem management processes.
• Responsible of chair the problem management review (major & 911 incident) processes throughout the Enterprise.
• Responsible of chair post-mortems providing the identification & publication of root cause for incidents along with placing measures to either mitigate recurrence or reduce recovery time restoring services.
• Applying a structured methodology and lead problem management activities
• Applying a problem management process and tools to support adoption of the problem methodology required by a project, initiative or steady state to resolve an issue.
• Facilitate and support problem communication and forum efforts
• Facilitate and support the design, development, delivery and management of problem management communications.
• Responsible for the Problem, Incident Severity Assessment (PISA) of all major & 911 communicated incidents within the problem lifecycle.
• Support training efforts
• Provide input, document requirements and support the design and delivery of problem management training programs."

Desirables Knowledge

Skills and Qualifications
A solid understanding of how people/teams go through the problem process/lifecycle
Experience and knowledge of problem management principles, methodologies and tools
Exceptional communication skills, both written and verbal
Excellent active listening skills
Ability to clearly articulate messages to a variety of audiences
Ability to establish and maintain strong relationships
Ability to influence others and move toward a common vision or goal
Flexible and adaptable; able to work in ambiguous situations
Resilient and tenacious with a propensity to persevere
Forward looking with a holistic approach
Organized with a natural inclination for planning strategy and tactics
Problem solving and root cause identification skills
Broad technical understanding with acute process efficiency acumen with a strong understanding of management controls and audit principles
Able to work effectively at all levels in an organization
Must be a team player and able to work collaboratively with and through others
Acute business acumen and understanding of organizational issues and challenges
Familiarity with project management approaches, tools and phases of the project lifecycle
Experience with large-scale organizational change efforts