Contact Center Senior Consultant (Genesys, Amazon Connect, Five9)

Work youll do

The ideal candidate has as desirable certified in Genesys Cloud CX developers, architects, also with global SI experience with prior experience working for a Global SI doing Genesys design and implementation work, or other technologies as Five9, NICE, "Google Cloud Contact Center AI", ServiceNow, Salesforce, Eureka, Cisco, Twillo, and Verint. Also, several years minimum hands-on experience deploying contact center technology solutions as part of a consulting organization, software vendors professional services team, or vendors product development team.

Professionals will serve our clients through the following types of work:

Customer Operations | modernize, deploy, and operate office capabilities and business processes across sales operations, quote-to-cash, and revenue management team

Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service

Required Qualifications:

Experiences:

• 5 years or more of experience as Member, senior member, lead, director of professional services teams delivering full life-cycle services related to contact center technology. Services may range from pre-sales solution engineering, discovery/requirements, design, and implementation. May also include software selection assistance
• Telecommunications/voice and data network solution design and delivery
• Selection, design, development, and/or enhancement of self-service customer service technologies including Chatbot, IVR, asynchronous messaging
• Speech analytics selection, implementation, support
• Industry experience could include support of customer service, inside sales, HR/employee contact centers

Preferred Skills:

• Business case development
• Technical project management
• Technical solution design
• Leadership of professional services teams
• Presentation and communications
• Demonstrated technical problem-solving proficiency