Assistant Front Desk Manager

The Assistant Front Desk Manager supports the Front Desk Manager in overseeing front office operations, ensuring excellent guest service, smooth check-in/check-out procedures, and effective coordination among the front office team. This role involves supervising staff, handling guest concerns, and maintaining a welcoming and efficient environment in the lobby area.

Key Responsibilities:

• Supervise front desk staff and daily operations to ensure smooth guest service.

• Assist with guest check-in, check-out, room assignments, and reservations.

• Address guest inquiries, requests, and complaints in a prompt and professional manner.

• Ensure adherence to hotel policies, procedures, and service standards.

• Coordinate with housekeeping, maintenance, and other departments for guest requirements.

• Train and mentor front desk agents to deliver high-quality service.

• Monitor performance, attendance, and grooming of the front desk team.

• Manage shift schedules and ensure proper staffing levels.

• Prepare and review daily reports and handovers.

• Handle cash transactions and ensure accuracy in billing and invoicing.

Requirements:

• Bachelors degree or diploma in Hospitality Management or a related field.

• 23 years of experience in front desk operations, preferably in a supervisory capacity.

• Excellent communication and interpersonal skills.

• Strong problem-solving and decision-making abilities.

• Proficiency in property management systems (e.g., Opera, Fidelio) and MS Office.

• Ability to work under pressure and handle difficult situations with diplomacy.

• Flexibility to work shifts, weekends, and holidays.

Preferred Qualifications:

• Previous experience in a 4-star or 5-star hotel environment.

• Multilingual abilities are a plus.

• Certification in hospitality or customer service is advantageous.