Assistant Center Manager

We are seeking a proactive and service-oriented Assistant Center Manager to support the day-to-day operations, administration, and customer service activities of the center. This role will assist in staff supervision, facility upkeep, customer engagement, and performance tracking to ensure the center operates efficiently and meets organizational standards.

Key Responsibilities:

• Assist the Center Manager in overseeing daily operations and ensuring smooth functioning of the center.

• Supervise staff scheduling, performance, and task delegation to maintain service quality and efficiency.

• Support in managing customer relationships, handling queries, and resolving complaints promptly and professionally.

• Monitor facility maintenance, cleanliness, safety, and equipment functionality.

• Track operational metrics and prepare daily/weekly reports on center performance.

• Assist in organizing events, workshops, or training sessions held at the center.

• Manage inventory and ensure timely replenishment of supplies.

• Ensure compliance with company policies, procedures, and regulatory requirements.

Requirements:

• Bachelors degree in Business Administration, Management, Hospitality, or related field.

• 13 years of experience in center, branch, or retail management support roles.

• Strong organizational and leadership skills.

• Excellent communication and interpersonal abilities.

• Basic financial and reporting skills; proficiency in MS Office.

• Ability to handle multitasking in a dynamic environment.

Preferred Qualifications:

• Experience in customer service, facility management, or administrative support.

• Familiarity with scheduling software or CRM systems.

• Knowledge of health and safety regulations (especially if managing a physical center).