IT Support Specialist

Key Responsibilities:

• Provide first-level support and troubleshooting for hardware, software, and network-related issues.

• Install, configure, and maintain desktops, laptops, printers, and other peripheral equipment.

• Monitor and respond to support requests via ticketing systems, email, phone, or in-person.

• Assist with software installation, updates, and licensing compliance.

• Troubleshoot connectivity issues including LAN, WAN, VPN, and wireless networks.

• Set up new user accounts and manage access rights in accordance with company policies.

• Maintain IT asset inventory and document support procedures and technical guides.

• Escalate complex issues to higher-level IT staff or external vendors when necessary.

• Ensure the security and privacy of networks and computer systems.

• Educate users on best practices for using technology and preventing cybersecurity threats.

Required Skills and Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• 2+ years of experience in IT support or a related technical role.

• Strong knowledge of Windows and MacOS operating systems.

• Proficient in Microsoft Office 365, Active Directory, and common enterprise applications.

• Experience with network troubleshooting tools and techniques.

• Familiarity with remote desktop applications and help desk software.

• Excellent problem-solving, communication, and interpersonal skills.

• Ability to work independently and prioritize multiple tasks effectively.

Preferred Qualifications:

• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL.

• Experience in supporting cloud-based platforms (e.g., Azure, Google Workspace).

• Knowledge of cybersecurity best practices and data protection regulations.