E-COMMERCE OPERATIONS ASSISTANT

Order Processing & Packing:

• Process and fulfill online customer orders promptly and accurately.
• Ensure products are securely packed for delivery and dispatched in a timely manner.
• Work closely with the shipping department to ensure smooth delivery.

Invoice Generation:

• Accurately generate invoices for all online orders.
• Review and confirm order details, ensuring all information is correct.
• Communicate with customers in case of discrepancies or clarifications.

Inventory Management:

• Track and manage stock levels across the online store.
• Coordinate with the Main Wearhouse to ensure product availability.
• Help with stocktaking and maintaining organized inventory records.

Customer Support:

• Provide excellent customer service by addressing inquiries related to orders, delivery status, and returns.
• Resolve any order-related issues efficiently.

Administrative Support:

• Support daily operational tasks and assist the team with other administrative duties.
• Maintain accurate records of orders, inventory, and invoices.

Skills

• Previous experience in e-commerce or order fulfilment is highly desirable.
• Strong organizational and multitasking skills.
• High attention to detail and accuracy in handling orders, packing, and invoicing.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Proficiency in MS Office, Google Suite, or similar tools.
• Experience with e-commerce platforms (e.g., Amazon, Noon, Shopify, WooCommerce) is a plus.