Customer Success Account Manager (CSAM)

Please Note: This position is 100% onsite.

About the Role

INFINION Technologies is a dynamic and innovative tech company dedicated to delivering cutting-edge solutions across various sectors. We are expanding our footprint in the African market and we are looking for a highly motivated and passionate Customer Success Account Manager (CSAM) to drive program management for Commercial accounts that may have Cloud, on-premise, and hybrid workload engagements running concurrently.

The CSAM owns consumption and delivery execution of operative solutions and operational health as the single point of orchestration for technical delivery teams and cross-cloud project oversight.
Responsibilities

As a Customer Success Account Manager, you are the primary customer-facing role responsible for customer success by managing program deliveries and strong customer relationships.
Our priority is the customers' successful adoption and productive use of Microsoft cloud technologies.
You are front and center with our customers supporting their digital journey and empowering them to achieve more!

Responsibilities

Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
Partner with your customer and Account Team to prioritize and plan customer engagements and programs across Cloud and on-premises workloads.
Define outcomes to improve the prioritized workloads' health, performance, and business capabilities to drive customer value realization.
Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
Track, escalate and plan to remediate technical blockers and provide engineering feedback to further our product and solutions as appropriate.
We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other's ideas because we are better together.
We admire what humans dare to achieve and motivate each other every day to empower others to achieve more through technology and innovation. Together we make a difference.

Qualifications

Bachelor's Degree or equivalent work experience.
Experience: 2-3 years of success in engagement management and program management is essential. Prior work experience in a Program Manager position focused on Cloud and software/services solutions preferred.
Leadership: This role requires effective communication and collaboration skills and displays executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in collaborating with multiple teams and critical stakeholders who may deliver complex customer success solutions.
Program Management: The ability to manage multiple tasks, prioritize activities, and determine outcomes is essential. Also, the capability to drive both customer and Microsoft activity is critical to achieving results.
Collaboration and Communication: A proven history of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Good presentation skills with various levels of management (Senior Executives and IT management).
Technical: Knowledge of/Experience with Cloud and hybrid infrastructures, and migrations preferred. Knowledge of market trends and competitive insights preferred. Understanding of partner ecosystems and the ability to utilize partner solutions to solve customer needs.
Relationship Building: A proven history of building relationships with senior customer executives in Commercial accounts. Experience in managing various stakeholder relationships to get a consensus on solutions/engagements is essential.
Awareness of all Microsoft solutions with a focus on Cloud, mobile, web application development, cloud-native application architecture is desirable, however a passion for technology is a requirement.

What We Offer

• Competitive Salary: Market-related compensation package.
• Professional Growth: Opportunities for professional development and career advancement.
• Innovative Environment: Work in a forward-thinking company that values creativity and innovation.
• Collaborative Team: Be part of a supportive and collaborative team that values your contributions.

General Requirements

• Communication: Clear and effective communication skills.
• Attention to Detail: Meticulous attention to detail and accuracy.
• Team Player: Strong team collaboration skills.
• Up-to-Date Knowledge: Stay informed about the latest workplace technology trends and best practices, including AI and Copilot advancements.
• Deadline-Oriented: Commitment to meeting project deadlines.

Location

INFINION Technologies
Lagos, Nigeria
This position is 100% onsite.

How to Apply

If you are ready to take on this exciting challenge and contribute to our growth, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

INFINION Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at INFINION Technologies and be part of a team that is driving innovation and making a difference in the technology industry across Africa.

Please Note: This position is 100% onsite.