Senior Technical Support Engineer

Senior Technical Support Engineer

£30,000-£40,000

Derry/Londonderry

At Inclusion IQ, we are partnering with an award winning, regional Estate Management organisation to appoint a high-calibre Senior Technical Support Engineer to their internal technical team.

This role requires the successful applicant to provide hands-on technical support and infrastructure maintenance, ensuring our client's business-critical systems, networks, and internal operations remain robust, secure, and fully optimised.

The Role

As the Senior Technical Support Engineer, you will focus on core IT administration, infrastructure management, and proactive problem-solving rather than high-level strategic oversight. Your technical expertise will directly empower internal teams and maintain seamless day-to-day performance across the board.

You will be responsible for undertaking the following

• Microsoft 365 Administration: Managing, scaling, and optimising the M365 environment, including Microsoft Entra ID, SharePoint, Microsoft Teams, and Microsoft Intune.

• Infrastructure & Endpoint Management: Delivering hands-on engineering across Windows Server, Hyper-V, core enterprise infrastructure, and diverse endpoint devices.

• Networking: Designing and maintaining secure, high-performance connectivity, including VPNs, enterprise firewalls, and Wi-Fi services.

• Cloud & Platform Support: Applying working knowledge of Microsoft Azure and the Power Platform to drive operational efficiency.

• Cybersecurity & Compliance: Upholding rigorous cybersecurity measures, regulatory compliance standards, and the continuity of business-critical systems.

• Troubleshooting & Problem Solving: Leveraging advanced analytical and troubleshooting capabilities to rapidly diagnose and resolve technical bottlenecks.

• Any other reasonable duties.

The Person

To be considered for this role, applicants must clearly demonstrate the following skills and expertise:

• Demonstrated hands-on experience in Infrastructure Engineering, Systems Administration, Technical Support Engineering, or similar fast-paced technical environments.

• Deep practical knowledge of Microsoft 365, Windows Server architecture, core networking, and endpoint management frameworks.

• A proactive, consultative communication style, paired with meticulous attention to detail, exceptional problem-solving acumen, and the autonomy to manage critical technical systems with minimal supervision.

Why this Role?

• Casual dress code

• Employee discounts in retail and cinemas

• Private health care

• Generours holiday entitlement of 30 days annual leave

• Flexible starting times

• Plus many more