Oracle Field Services Cloud

Department Description

The CSS MCS organization consists of a diverse, highly skilled, and specialized team of Engineers, who partner with the Oracle Development, Sales, and Support lines-of-business by providing technical subject matter experts for tailored complex and mission-critical IT environments.

Job Description

Position Overview:

Position is for a Techno/Functional Support Professional, preferably with implementation background in Field Service Cloud Applications.

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer.

Job Responsibilities:

The main role of a Support engineer is to troubleshoot and resolve highly complex Functional problems. The key skills use daily are - high level of Functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

Education & Experience:

BE, BTech, MCA, CA or equivalent preferred. Other qualifications with adequate experience may be considered.

3+ years relevant working experience

##Functional/Technical Knowledge & Skills:

Must have good understanding of the following Field Service Cloud version 19+ capabilities:

We are looking for a techno-functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.

We expect candidate to have:

1. Strong Field Service Cloud knowledge and concepts.

2. Implementation/Support experience on Field Service Cloud modules/Features like Capacity, Collaboration, Core Manage, Customer Communication, Forecasting, Mobility, Routing, Smart Location etc.

3.Implementation/Support experience on Field Service Cloud Technologies like in Java, C#, .Net, HTML5 , PHP and CSS.

4. Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Commerce Cloud.

5. Technically good Skills in knockout.js, java script, html, css, node.js, Rest APIs, Json, Postman.

6. Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Commerce Cloud.

7. Strong problem-solving skills.

8. Strong Customer interactions and service orientation so you can understand customers critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.

9. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.

10. Strong team player so you leverage each others strengths. You will be engaged in collaboration with peers within/across the teams often.

11. Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features and use this learning to deliver value to customers daily.

12. High flexibility so you remain agile in a fast-changing business and organizational environment.

13. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.

# Personal Attributes:

1. Self driven and result oriented

2. Strong problem solving/analytical skills

3. Strong customer support and relation skills

4. Effective communication (verbal and written)

5. Focus on relationships (internal and external)

6. Strong willingness to learn new things and share them with others

7. Influencing/negotiating

8. Team player

9. Customer focused

10. Confident and decisive

11. Values Expertise (maintaining professional expertise in own discipline)

12. Enthusiasm

13. Flexibility

14. Organizational skills

15. Values and enjoys coaching/knowledge transfer ability

16. Values and enjoys teaching technical courses