Enterprise Architect

As a leading provider of technology to the top restaurant brands in the world were calling all rebels, instigators, idealists and builders to join our constantly growing team!

Our mission is to build the number one restaurant technology company in the world and were off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!

Position Description

Enterprise Architects (EA) are key technical resources focused on the ongoing delivery of solutions to maintain the growth of the client´s software business. The Enterprise Architect will develop a complete understanding of the assigned products capabilities and intended use. As a key technical advisor, the EA assists Sales Executives, Customers, and Support teams by providing the technological skills and operational knowledge of the restaurant industry to ensure hardware and software solutions are configured correctly to meet agreed upon deliverables.



What Were Looking For

• Possesses an understanding of and performs work related activities in accordance with and in support of the corporation Quality Policy.
• Keep Sales Team, Product Team, and Software Delivery Services up to date on status of ongoing activities.
• Interact with Product Management, Project Management, Support, and Services, as well as other internal organizations
• Document and report on project details and configurations to prepare support organizations. Frequently interact with customers at all levels
• Independently work with and/or for customers achieving their goals.
  
  

What You Will Do And Be Responsible For

• Work with the Sales teams to provide a consensus-based enterprise solution that is scalable, adaptable and in synchronization with ever changing business needs.
• Responsible for ensuring exceptional customer satisfaction.
  • Perform requirements analysis to fully understand customers existing infrastructure, current and future needs.
  • Provide remote support for Customer Lab and live stores to develop repeatable and predictable implementation processes.
  • Provide technical and implementation leadership.
• Ongoing Deployments and Maintenance
  • Work with customers to develop systems that meet customer requirements.
  • Design, create, test and maintain solutions, such as menus, online ordering, mobile ordering, and other cloud-based solutions.
  • Collaborate with customers during development of solutions to provide training regarding database and configuration maintenance.
  • Maintain a working knowledge of customer operations to facilitate problem resolution and educating support teams.
• Provide technical sales support via a variety of media and formats to include demonstrations, webinars, Q&A sessions, etc.
• Conduct internal and external cross-functional technical meetings as required.
• Direct or indirect involvement in the development of policies, standards and guidelines that direct the selection, development, implementation, and use of Information Technology within the clients enterprise.
• Prepare education materials on new features to build LMS modules for training Sales and Support.
• Exercise independent judgment in selecting and interpreting information and manage deviations from standard methods and resolving problems.
  
  

Why We Need You (Skill And Abilities)

• 4-year technical degree or equivalent experience.
• Systems thinking - the ability to see how parts interact with the whole (big picture thinking)
• Knowledge of the business for which the enterprise architecture is being developed
• Strong knowledge of application design, database tools and relevant computer applications within the restaurant and hospitality industry preferred.
• Excellent verbal and written communications skills to communicate with technical, non-technical, and diverse customers across an international organization.
• Excellent training and presentation skills.
• Strong analytical, debugging, and problem-solving skills.
• Demonstrated ability to support multiple, concurrent initiatives.
• Self-motivated with a proven track record in customer multi-unit implementations.
• Ability to self-train, to stay current with the technology and security in restaurant and retail industries.
• Comfortable in a dynamic, agile atmosphere of a technical organization with an expanding customer base.
• Project and program management planning and organizational skills
• Customer service orientation
• Time management and prioritization
• Ability to explain complex technical issues in a way that non-technical people may understand
• Analytical skills to facilitate removing barriers to sales and implementations.
• Some domestic travel may be required.