Senior Software Implementation - SAAS

As a Senior Software Implementation, you will be responsible for configuring and implementing sophisticated logistics software that will meet and exceed customer requirements. Success means that each customer becomes a glowing reference with the technology to crush their competition.


Responsibilities:

• Manage and cultivate existing relationships with customers
• Work with  customers to understand their business processes, and translate them into functional requirements
• Configure and implement logistics solution per each clients requirements
• Gather and document 3rd party integration requirements
• Understand how the software works and keep up-to-date on product releases
• Act as a trusted advisor to the customer and design solutions tailored to their complex business needs
• Provide training and onboarding instructions to clients
  
• Ensure adherence to a structured software development life-cycle
• Follow-up on issues reported by  customers

Qualifications:

• Minimum of 5 years experience in a similar position
• Experience implementing complex software solutions such as ERP or TMS
• Experience in transportation, logistics or supply chain industries is a strong asset
• Knowledge of how databases and web services work
• Responsible, autonomous, organized, meticulous, quick and efficient
• Effective communication and organizational skills
• University degree in engineering is an asset
• Perfect communication skills in English, both written and oral

Conditions :

• 37.5 hours per week, flexible
• 4 weeks of vacation
• 100% remote work
• Weekly beer / social committee activities
• Group insurance
• Multi-screen workstation and desktop/laptop provided
• Emphasis on work-life balance