Medical Receptionist, Mayfair, Johannesburg – REF# IMR035-MR

A specialist Nephrology practice in Mayfair, Johannesburg is seeking to recruit an experienced Medical Receptionist. The successful candidate will be professional, organised, and patient-focused, with the ability to provide excellent administrative support while ensuring the smooth and efficient operation of the practice.

Duties and Responsibilities:

• Answer all incoming calls in a professional, courteous, and efficient manner
• Take messages and ensure they are communicated to the relevant person
• Manage the doctor's diary, appointment scheduling, and patient bookings
• Welcome patients and visitors in a friendly and professional manner
• Create and maintain accurate patient records and files
• Update patient demographic and medical information on the practice system
• Assist with obtaining referral letters, laboratory results, radiology reports, and other medical correspondence
• Arrange hospital admissions and coordinate patient procedures where required
• Prepare patient files and documentation ahead of consultations
• Process cash and card payments and issue receipts
• Maintain and monitor practice stock and stationery supplies
• Liaise with healthcare providers, hospitals, laboratories, suppliers, and service providers
• Maintain patient confidentiality and ensure compliance with practice policies
• Assist the doctor with general administrative and practice-related duties
• Ensure the reception area remains professional, organised, and welcoming.

Qualification and Requirements:

• Matric / Grade 12
• Previous experience in a medical receptionist position is essential
• Experience within a specialist medical practice will be advantageous
• Knowledge of ICD-10 coding and medical terminology advantageous
• Computer literacy essential, including Microsoft Office Suite
• Strong proficiency in Microsoft Word
• Experience with medical practice software advantageous
• Excellent administrative and organisational skills

Skills and attributes:

• Strong interpersonal and communication skills
• Professional telephone etiquette
• Excellent organisational and time management abilities
• Ability to work independently as well as within a team
• Strong attention to detail and accuracy
• Ability to multitask and prioritise effectively
• Dependable, reliable, and trustworthy
• Compassionate and patient-centred approach
• Professional and well-presented appearance
• Ability to remain calm and efficient under pressure
• Strong problem-solving skills and initiative
• High level of confidentiality and professionalism

Work Hours:

Monday to Friday, 07h30 – 16h30 (or until the last patient has been seen)

Start date:

ASAP

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.