Medical Receptionist, Vanderbijlpark, Gauteng – REF# IMR042-MR

A specialist medical practice in Vanderbijlpark is seeking to recruit a Medical Receptionist / Practice Administrator to support the day-to-day operations of the practice. This role is ideal for a highly organised, compassionate, and proactive individual who enjoys patient interaction, administrative coordination, and contributing to the growth of a modern healthcare practice. The successful candidate will play an integral role in creating a welcoming, efficient, and patient-centred environment while supporting the ongoing development of practice systems and processes.

Duties and Responsibilities:

• Welcome patients and visitors in a professional and compassionate manner
• Manage reception, telephone calls, emails, WhatsApp enquiries, and appointment scheduling
• Coordinate patient flow and follow-up communication
• Register new patients and maintain accurate patient records
• Verify medical aid information and obtain authorisations where required
• Prepare quotations, consent forms, and patient documentation
• Process patient payments and issue receipts
• Maintain accurate, confidential, and POPIA-compliant electronic records
• Manage correspondence, referrals, reports, and results tracking
• Coordinate theatre bookings and maintain theatre schedules
• Liaise with hospitals, anaesthetists, medical aids, and referring healthcare providers
• Work closely with the external billing bureau and assist with billing-related administration
• Follow up on account and debtor-related queries where required
• Manage stock control, procurement, and office supplies
• Assist with patient information, communication, and administrative workflows
• Utilise approved digital and AI tools responsibly to improve administrative efficiency and workflow processes
• Contribute to the continuous improvement of patient experience and practice operations
• Assist with general administrative and practice support duties as required

Qualification and Requirements:

• Matric / Grade 12
• Previous medical receptionist experience and/or Specialist practice experience advantageous
• Healthcare administration qualification advantageous
• Strong English communication and computer skills
• Professional communication and accurate typing ability
• GoodX experience advantageous
• Professional presentation and reliable transport essential
• Proficient in Microsoft Office, Outlook, WhatsApp Business, and online systems
• Digitally confident and eager to learn new technologies, including AI-assisted administrative tools
• Afrikaans and Sesotho advantageous

Skills and attributes:

• Warm, compassionate, and service-orientated approach
• Excellent interpersonal and communication skills
• Honest, reliable, and trustworthy
• Strong attention to detail and accuracy
• Highly organised with excellent time management skills
• Ability to multitask and remain calm under pressure
• Proactive, resourceful, and solutions-driven mindset
• Strong sense of ownership and accountability
• Humble, teachable, and receptive to feedback
• Comfortable working independently and taking initiative
• Excellent problem-solving ability
• Compassionate when interacting with children, anxious patients, and vulnerable individuals
• High level of professionalism and discretion
• Commitment to confidentiality, ethical conduct, and POPIA compliance
• Curious, adaptable, and eager to contribute to continuous improvement
• Strong work ethic and commitment to excellence
• Ability to embrace technology and innovation while maintaining sound judgement and attention to detail

Work Hours:

Monday to Friday, 08h00 – 17h00

Urgent administration may occasionally be handled remotely

Start date:

3 August 2026

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.