Medical Receptionist, Roodepoort, Gauteng

Our client, a specialist Psychiatrist based in Roodepoort, Gauteng, is seeking to recruit an experienced medical receptionist.

Duties and Responsibilities:

• Patient Communication and Front-Desk Management
• Answer and triage incoming telephone calls.
• Welcome and receive patients on arrival.
• Manage appointment bookings, cancellations and rescheduling.
• Provide basic non-clinical information regarding services, fees and practice processes.
• Manage waiting room flow to minimise patient distress and delays.
• Risk and Safety-Sensitive Functions
• Recognise potential red-flag presentations and escalate urgent concerns to the psychiatrist or designated clinician.
• Coordinate urgent add-on or crisis appointments when required.
• Activate emergency protocols when necessary.
• Remain calm, clear and compassionate when dealing with distressed patients or conflict situations.
• Maintain the psychiatrists clinical schedule.
• Manage late arrivals, no-shows and waiting list priorities.
• Liaise with hospitals, psychologists, GPs and pharmacies regarding scheduling and patient logistics.
• Records and Confidential Information Management
• Create and maintain patient records within legal and ethical requirements.
• Maintain strict confidentiality for all patient, clinician and practice information.
• Billing and Administrative Support
• Generate invoices and receipts.
• Process medical aid claims and perform follow-ups.
• Maintain accurate financial and administrative records.
• Practice Operations and Environment
• Contribute to a well-organised, professional and efficient practice environment.
• Demonstrate strong initiative — able to understand tasks, improvise, learn and adapt quickly.
• Uphold a warm, respectful and service-oriented reception environment.

Qualification and Requirements:

• National Senior Certificate (Grade 12 / Matric).
• Experience in a medical reception or medical billing environment.
• Computer literacy and competence, including: Microsoft Office Suite, Medical software systems (essential), Accurate and efficient typing.
• Experience in psychiatric or psychiatric-adjacent settings is beneficial.

Skills and attributes:

• Skilled in clear, compassionate communication with ethical maturity.
• Comfortable communicating boundaries kindly and professionally.
• Calm under pressure and able to respond effectively to distressed patients.
• Trustworthy, reliable, attentive to detail, and organised.
• Administratively strong with excellent follow-through.
• Proficient in English (verbal and written).
• Additional languages beneficial, especially Zulu or Sotho (locally spoken in Roodepoort).

Working hours:

• Monday to Friday, 08h00 - 17h00
• Occasional extended hours may be required on weekdays in the event of a medical emergency or crisis

Start Date:

1 February 2026

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.