Medical General Manager / Chief Operating Officer (COO), Bryanston

A well-established and growing multidisciplinary healthcare practice focused on family and children's health in Bryanston, Johannesburg is seeking to recruit an experienced General Manager / Chief Operating Officer (COO). This senior leadership role is responsible for overseeing operational excellence, people management, business performance, and patient experience across a large clinical and administrative team. The successful candidate will be a strategic, hands on leader who can support the continued growth and success of the practice.

Roles and Responsibilities (but not limited to):

• Oversee the day to day operations of the practice
• Ensure efficient workflow and coordination between clinical, therapy, and administrative teams
• Develop, implement, and monitor operational policies, systems, and procedures
• Identify opportunities to improve efficiency, patient experience, and service delivery
• Manage facilities, equipment, suppliers, and operational resources
• Oversee recruitment, onboarding, retention, and performance management of staff
• Manage leave, disciplinary processes, and staff development initiatives
• Foster a positive, collaborative, and professional workplace culture
• Ensure compliance with labour legislation and HR best practices
• Assist with budgeting, cost control, and operational financial management
• Monitor operational performance and key business metrics
• Support strategic growth initiatives and business development opportunities
• Coordinate marketing and communication initiatives in conjunction with leadership
• Support brand development, community engagement, and stakeholder relationships
• Maintain strong relationships with healthcare professionals, staff, patients, and referral networks
• Act as a liaison between clinical and operational teams
• Prepare operational reports and updates for executive management
• Support the implementation of strategic goals and organisational objectives

Qualification and Requirements:

• Minimum 10 years' professional work experience
• Minimum 5 years' experience in a senior management role
• Previous experience within a healthcare or health related environment preferred
• Proven experience managing teams, operations, and business processes
• Degree or tertiary qualification in Commerce, Accounting, Management, Healthcare Management, or a related field advantageous
• Strong understanding of healthcare administration and practice management advantageous
• Experience with GoodX Practice Management Software advantageous
• Valid driver's licence and own reliable transport essential

Skills & Attributes:

• Strong leadership and people management skills
• Excellent organisational and operational management ability
• Exceptional communication and interpersonal skills
• Strong problem solving and decision making capability
• Strategic thinker with a proactive and solutions driven mindset
• Ability to manage multiple priorities in a fast paced environment
• High level of professionalism, discretion, and emotional intelligence
• Strong understanding of HR, operational, and business management principles
• Ability to work collaboratively with multidisciplinary healthcare teams
• Warm, caring, approachable, and supportive leadership style
• Results driven with a strong sense of accountability and ownership
• Ability to build and maintain strong stakeholder relationships

Work Hours:

Monday to Friday: 08h00 – 17h00 (operational requirements may require attendance from approximately 07h30 – 18h00)

Occasional half-day Saturdays (approximately one to two Saturdays per month) as required by the practice

Start date:

ASAP

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.