Pharmacy Operations Lead

Job Level : JL-5

Job Title : Pharmacy Operations Lead

Years of Experience : A minimum of 5 years of experience, with at least 3 years in a pharmacy chain

Must-Have Qualification: Registered Pharmacist

About Ilara Health

At Ilara Health we are building a network of technology-enabled primary healthcare clinics (PHCs) delivering affordable, quality healthcare to Africas under-served communities by partnering with local providers across the continent. Founded by entrepreneurs passionate about the role technology can play in improving health outcomes, Ilara Health helps over 2,000 clinics spread across Kenya to deliver care to over 3 million patients each year. Ilara Health is a venture-backed company on an aggressive growth path and this is an opportunity to get into an exciting, early stage startup that is bound to make an impact on healthcare outcomes in Africa.Ilara Health brings together individuals from diverse backgrounds, including biochemists, data scientists, computer scientists, journalists, marketers, cybersecurity experts, and finance professionals. We are seeking team members who share our passion for primary healthcare, embrace bold questioning, and thrive on creating impactful solutions using technology. Committed to building a network of primary healthcare clinics (PHCs) that provide affordable, high-quality care to low and middle-income demographics in Africa, we are guided by our core values. These values shape our culture and actions. 'Get it done' reflects our dedication to excellence and delivering results for our clients. 'Growth is life' signifies our holistic approach to growth, embracing trial and error in our pursuit of excellence. 'Remember why we exist' anchors our focus on customers' needs, while 'Heart of a champion' propels us to go the extra mile. Our passion for 'Do it now' fuels innovation and learning, driving our commitment to improve healthcare access in Africa.

The Role

We are seeking a skilled and experienced Pharmacy Operations Lead to join our team. This role involves overseeing and managing our team of pharmaceutical technologists across multiple branches, ensuring the highest standards of patient care and regulatory compliance. The ideal candidate will provide leadership, operational oversight, and support for professional development, working closely with cross-functional teams to enhance the quality of our pharmaceutical services.

Responsibilities

• Team Leadership and Management
  • Serve as the line manager for pharmaceutical technologists across multiple branches, providing support, supervision, and mentorship.
  • Coordinate work schedules, leave planning, and task assignments to maintain optimal staffing levels across branches.
  • Foster a positive and collaborative work environment, encouraging open communication and teamwork within the pharmacy team.
• Quality Assurance and Compliance
  • Ensure all branches adhere to company protocols and regulatory standards for pharmaceutical care and medication safety.
  • Conduct regular audits and inspections to ensure quality and compliance across all pharmacy branches.
  • Develop and implement best practices in pharmacy management, ensuring the highest standards of patient care and safety.
• Training and Development
  • Collaborate with HR to identify training needs and support the implementation of ongoing training programs that enhance the technical skills and competencies of the pharmaceutical team.
  • Provide feedback and performance evaluations, setting clear objectives and development goals for team members.
• Operations Management
  • Oversee inventory management processes, ensuring efficient use of resources and minimizing waste.
  • Collaborate with the procurement team to maintain adequate stock levels and timely restocking across branches.
  • Assist in developing and refining SOPs to streamline pharmacy operations and improve service delivery.
• Customer and Stakeholder Engagement
  • Act as the primary point of contact for escalated customer concerns, ensuring prompt and effective resolution.
  • Work closely with cross-functional teams to align pharmacy services with organizational goals and customer needs.

• Payments and Billing Reports Reconciliation
  • Track and reconcile paybill and billing reports

Requirements

• Bachelors degree in Pharmacy or a Diploma in Pharmaceutical Technology.
• Licensed and registered with the Pharmacy and Poisons Board.
• At least 5 years of experience in pharmacy or pharmaceutical technology, with strong ownership and proactive management skills.
• Strong knowledge of pharmacy operations, medication management, and regulatory standards.
• Proficiency in inventory management systems or CRM tools.

Who You Are

• Exceptional leadership and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently and manage multiple responsibilities.
• Commitment to continuous learning and professional development.