IT Assistant

Roles and Responsibilities

• Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs
• Sets up and configures desktop computers, peripherals, and accounts assigning security level
• Installs software and installs and repairs hardware and peripherals
• Tests programs
• Troubleshoots, diagnoses problems, and implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
• Maintains systems, databases, and web pages
• Administers user accounts
• Designs and produces basic reports
• Sets up and submits production jobs and edits and debugs computer output;
• Transfers computer files between platforms
• Provides basic troubleshooting, repair, and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems
• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns
• Arranges for distribution of output to the customer
• Maintains records
• Contributes to unit goals by accomplishing related duties as required