Customer Service Intern - Malaysia

About Igloo 

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloo’s innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent. 

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

Job Description:

• Addressing customer questions, concerns, and feedback through various channels such as email, phone, or chat.
• Assisting customers with detailed information about products or services offered by the company.
• Identifying and resolving customer issues and complaints in a timely manner to ensure customer satisfaction.
• Handling customer claims requests and ensuring accurate documentation is submitted for processing.
• Updating and maintaining accurate customer information and interactions in the company's relevant systems.
• Working closely with other departments such as Commercial, Finance, and Product teams to ensure seamless customer service delivery.
• Following company policies, procedures, and guidelines while interacting with customers and handling their inquiries.

Job Requirements

• Undergraduate currently pursuing a Bachelors Degree in any field.
• Able to collaborate effectively in a team environment.
• Able to communicate clearly and effectively with English and Bahasa.
• Proficient in Microsoft Word, Excel and Powerpoint.