Product Manager (Retail), Manila

About Igloo 

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloo’s innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent. 

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role 

We are seeking an experienced Product Manager to lead the development and management of our Retail proposition. This role involves working closely with cross-functional teams, including the platform distribution team and CRM integration, to create a unified customer journey for our retail clients. The ideal candidate will have a deep understanding of the middle-income market and be able to deliver financial protection products that address unexpected financial challenges.

Job Responsibilities

• Retail Proposition Development: Lead the development of the retail financial protection products, ensuring they meet market needs and align with our strategic goals.
• Customer Journey Design: Create efficient and unified customer journeys for purchasing, after-sales services (changes, renewal, payments, claims), integrating with CRM, Ignite, and other essential systems.
• Market Research: Conduct thorough market research to understand the needs, preferences, and behaviors of the middle-income market.
• Stakeholder Management: Work closely with internal and external stakeholders, including referral partners, banks, and e-wallet platforms, to ensure seamless product integration and distribution.
• Product Lifecycle Management: Oversee the entire product lifecycle from concept to launch, including pre-sales presentations, requirements clarification, and post-launch tracking.
• Training and Support: Train customer service and financial teams on product knowledge, including usage, purchase processes, and reconciliation.

Job Requirements

• Bachelor’s Degree in Business, Planning, Design, Computer Science, Engineering, or related fields.
• Minimum 3 to 5 years of experience in product management, preferably in the tech or financial services sector.
• Proven experience in developing and managing financial products for the retail market.
• Strong understanding of CRM systems and their integration into customer journeys.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple projects and initiatives concurrently.
• Proactive, resilient, and adaptable to a fast-paced environment.
• Experience in startup environments is a plus.