Account Manager (Retail)

About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloos innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimize and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritize teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role

We are seeking an experienced Account Manager with a strong focus on client relationship management and partnership development to join our dynamic team. As an Account Manager you will be working with the Commercial team and play a crucial role in fostering and maintaining strong relationships with our commercial partners reinforcing Igloo's position as a leader in the insurtech industry and advancing our mission of making insurance accessible and affordable across diverse markets.

Job Responsibilities

• Develop and nurture strong, long-term relationships with existing clients.
• Serve as the primary point of contact for clients within the organization.
• Develop strategic account plans to understand client needs and align company products/services accordingly.
• Identify growth opportunities within existing accounts.
• Communicate effectively with clients to understand their goals, address concerns, and provide solutions.
• Collaborate with internal teams to ensure consistent communication and delivery of value.
• Identify upselling and cross-selling opportunities to increase revenue from existing accounts.
• Work closely with the sales team to meet or exceed revenue targets.
• Address and resolve client issues in a timely and effective manner.
• Utilize data and analytics to track account performance and provide insights.
• Use data-driven approaches to identify areas for improvement and growth.
• Stay informed about industry trends, market conditions, and competitor activities.
• Exceed monthly and quarterly sales targets
• Implement innovative sales strategies to increase sales
• Onboard and train clients sales/training team on the products and services
• Regular branch visits to clients stores/branches
• Develop and nurture strong, long-term relationships with existing clients
• Conduct regular check-ins to understand their needs and concerns
• Collaborate with the operations team to ensure prompt issue resolution

Job Requirements

• Bachelor's degree or equivalent practical experience preferably from Marketing, Sales, Business fields
• 2 to 3 years of Account Management experience, preferably with proven Sales and Partnership Development experiences.
• Strong communication, negotiation, and interpersonal skills.
• Ability to understand client needs and tailor solutions accordingly.
• Prior experience working in a high-growth environment, ideally with a mix of experience in MNCs and start ups
• Critical thinking skills and growth mindset
• A self-starter with hands-on experience