Case Manager

Highlights

• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events

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CASE MANAGER (PERSONAL INJURY)

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for a Case Manager (Personal Injury) to be part of our team.

• He/She is responsible for managing a high-volume caseload of U.S. Personal Injury cases from client onboarding through resolution.
• He/She serves as a primary point of contact for clients and coordinates with attorneys, medical providers, insurance adjusters, police departments, and other external parties to facilitate the timely progression of cases.
• He/She is expected to be highly organized, proactive, customer-focused, and capable of exercising sound judgment and problem-solving skills when addressing client and case-related concerns.

MAIN RESPONSIBILITIES

He/She shall perform duties and responsibilities including, but not limited to the following:

Case Management

• Manage assigned U.S. Personal Injury cases from onboarding through resolution.
• Monitor case status, deadlines, medical treatment, documentation, and outstanding requirements using the appropriate case management system.
• Conduct timely follow-ups and ensure required actions are completed within established deadlines.
• Identify potential issues, delays, or missing information and determine appropriate next steps or escalate when necessary.
• Complete daily and weekly case management tasks in accordance with established processes.

Client Communication & Customer Service

• Serve as the primary point of contact for clients throughout the case lifecycle.
• Provide professional, empathetic, and timely responses to client calls, voicemails, emails, and inquiries.
• Communicate case updates, documentation requirements, appointments, and next steps through phone, email, and other appropriate channels.
• Maintain clear and consistent communication to ensure clients are properly informed of relevant case developments.

Medical Provider Coordination

• Coordinate with medical providers regarding treatment, medical records, bills, liens, appointments, and other case-related requirements.
• Obtain and follow up on outstanding medical documentation and treatment information.
• Assist with the resolution of medical bills, liens, and other outstanding case matters.

Insurance & External Party Coordination

• Communicate with insurance adjusters regarding claims, documentation, case updates, and related matters.
• Coordinate with police departments and other external parties to obtain reports and information required for case development.
• Follow up with relevant parties to ensure outstanding documentation and requirements are completed.

Pre-Litigation & Legal Documentation

• Support pre-litigation activities, including case preparation, documentation, and coordination with relevant parties.
• Prepare demand packages and other case-related documentation for submission to insurance companies and/or opposing counsel.
• Prepare and process legal and case-related documents as required.
• Provide case-related support to attorneys and other members of the legal team.

Case Records & Documentation

• Maintain complete, accurate, and well-organized case files.
• Ensure case documents, communications, updates, and relevant information are properly recorded in the case management system.
• Maintain confidentiality of client, medical, legal, and case-related information.

Team Support & Workflow Management

• Manage multiple cases, priorities, and deadlines in a high-volume environment.
• Work independently while maintaining effective communication with attorneys and the broader legal team.
• Support the legal team with case-related and administrative tasks as needed.
• Perform other duties related to case management as assigned.

REQUIREMENTS

• 1–2 years of relevant Case Management, Legal Support, or Personal Injury experience.
• Prior hands-on experience managing U.S. Personal Injury cases is mandatory. Candidates without Personal Injury experience will not be considered for this role.
• Demonstrated understanding of the Personal Injury case lifecycle, from onboarding through settlement or resolution.
• Strong verbal and written English communication skills.
• Excellent customer service skills with the ability to communicate professionally and empathetically with clients and stakeholders.
• Strong organizational skills, attention to detail, and the ability to manage multiple cases and competing deadlines.
• Strong problem-solving skills and the ability to exercise sound judgment when handling case-related concerns.
• Basic understanding of medical terminology and common Personal Injury case documentation.
• Strong documentation and case-file management skills.
• Ability to work independently while collaborating effectively with attorneys and the legal team.
• Ability to maintain confidentiality when handling sensitive client, medical, and legal information.
• Experience with CasePeer CRM is an advantage but is not required.
• Experience communicating with insurance companies and adjusters.
• Experience coordinating with medical providers regarding treatment records, bills, and liens.
• Experience preparing demand packages and supporting pre-litigation processes.
• Must be willing to work at 6th floor Tower 1, Rockwell Business Center Ortigas, Pasig City.