Case Manager

Highlights

• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events

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CASE MANAGER 

Work for our global clients and immerse yourself in our rich and diverse company culture where you can thrive, grow, and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for a Case Manager to join our team.

This role is responsible for providing day-to-day administrative legal support for multiple disability claims until they are transferred to an attorney. The Case Manager plays an important role in ensuring positive claim outcomes by monitoring case progress, coordinating with clients, attorneys, Social Security offices, and other external stakeholders, and ensuring that all required actions are completed accurately and within prescribed timelines.

MAIN RESPONSIBILITIES

• Manage and efficiently monitor multiple time-sensitive disability claims.
• Maintain a thorough understanding of each assigned case, including its current status, required documentation, and actions needed to progress the claim.
• Establish and maintain timely and supportive communication with clients via phone and written correspondence regarding documentary requirements, claims procedures, and important deadlines.
• Conduct regular client follow-ups to obtain updates, gather required documentation, and provide updates on claim progress, denials, appeals, and other major milestones.
• Coordinate with Social Security field offices and assigned examiners to obtain claim updates, identify issues affecting case progression, and determine the requirements for resolution.
• Accurately enter client information and document all case activities and updates in the designated case management system.
• Ensure all relevant documents and paperwork are properly uploaded and maintained in the client's electronic case file.
• Prepare and ensure appeals are filed within the prescribed filing deadlines.
• Collaborate closely with US Case Managers in reviewing claims, denials, appeals, and representation withdrawals by providing accurate information and comprehensive case background.
• Immediately escalate missed deadlines, overdue tasks, and workflow issues to the supervisor and US Manager.
• Maintain an organized daily task list and prioritize activities based on established timelines to ensure deadlines are consistently met.
• Answer incoming calls and respond to client correspondence, including emails and voicemails, within established response timelines.
• Perform other duties and responsibilities as assigned.

REQUIREMENTS

• At least 1 year of experience in case management, case coordination, customer service, administrative support, legal support, healthcare support, or a related field
• Strong organizational and time management skills, with the ability to efficiently manage multiple cases and deadlines.
• Excellent communication skills, particularly in handling client inquiries and written correspondence.
• Strong attention to detail and accuracy in maintaining client information and case documentation.
• Ability to prioritize tasks and manage multiple time-sensitive responsibilities in a fast-paced environment.
• Ability to communicate professionally and provide timely, supportive assistance to clients.
• Ability to work independently while collaborating effectively with US Case Managers and other stakeholders.
• Proficiency in using case management systems and general computer applications.
• Willing to work on a night shift schedule.
• Willing to work onsite at 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City.