Process Trainer

Highlights

• Competitive compensation and benefits packages
  
• Continuous professional development and learning opportunities
  
• Regular engagement activities and events
  

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PROCESS TRAINER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for a Process Trainer to be part of our team.

• He/She is responsible for delivering effective training programs to new hires and existing employees to ensure they have the knowledge and skills needed to provide high-quality customer service. This role involves developing training materials, conducting training sessions, and assessing the effectiveness of training programs.
  
• He/She plays a key role in maintaining and improving performance and productivity within the organization.
  

MAIN RESPONSIBILITIES

He/She shall perform duties and responsibilities including, but not limited to the following:

Training Delivery

• Conduct comprehensive training sessions for new hires and ongoing training for current employees.
  
• Utilize various training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs.
  
• Facilitate classroom-style, virtual, and on-the-job training. Curriculum Development
  
• Develop, update, and improve training materials, manuals, and modules to keep content current and engaging.
  
• Collaborate with subject matter experts to ensure the accuracy and relevance of training content.
  

Performance Assessment

• Conduct assessments and evaluations to measure training effectiveness and learning outcomes.
  
• Provide feedback and coaching to trainees to help them improve their performance.
  
• Identify training gaps and provide recommendations for additional training or support.
  

Continuous Improvement

• Stay current with industry trends, best practices, and new technologies in training and development.
  
• Propose and implement improvements to training programs based on feedback and performance data.
  

Documentation and Reporting

• Maintain detailed records of training activities, attendance, and trainee performance.
  
• Prepare and present reports on training activities and outcomes to management.
  

REQUIREMENTS

• Minimum of 1 year of experience in training, preferably in a BPO or customer service environment.
  
• Experience in developing training materials and delivering training sessions.
  
• Excellent communication and presentation skills.
  
• Strong organizational and time management skills.
  
• Ability to adapt training methods to meet the needs of diverse learners.
  
• Proficiency in using training software and tools, including LMS (Learning Management System).
  
• Strong analytical skills to assess training effectiveness and identify areas for improvement.
  
• Ability to work flexible hours, including evenings and weekends, if necessary.
  
• Must be able to work on any of our sites
  o 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City