Senior Case Coordinator

Highlights

• Competitive compensation and benefits packages

• Continuous professional development and learning opportunities

• Regular engagement activities and events

SENIOR CASE COORDINATOR

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for a Senior Case Coordinator to be part of our team.

• This role will facilitates the smooth progression of client matters by managing workflows, tracking case statuses, and resolving workflow issues. This role ensures timely task completion, supports reporting, and promotes clear communication to maintain high operational standards.

MAIN RESPONSIBILITIES

• Monitor and track the firms legal workflow pipeline to ensure tasks and cases are progressing within established deadlines and milestones.
• Review case statuses weekly to identify overdue tasks, cases requiring retainer replenishment, or cases that need attention due to delays or resource demands.
• Communicate with attorneys, paralegals, and support staff to clarify task assignments, address workflow issues, and ensure progress is maintained.
• Assist in preparing and maintaining reports to highlight case progress, workflow patterns, and areas needing improvement.
• Conduct routine checks in the case management system to ensure task deadlines, time entries, and documentation are accurate and up-to-date.
• Coordinate and facilitate case status meetings with the legal team, ensuring active cases are discussed, next steps are identified, and tasks are assigned appropriately.
• Provide updates to the Law Firm Administrator on case pipeline status and escalate any ongoing challenges requiring higher-level intervention.
• Assist in implementing changes or improvements to workflows as directed by leadership, offering feedback and suggestions when appropriate.
• Foster a collaborative work environment by facilitating effective communication across teams to ensure consistent and efficient handling of client matters.
• Other duties or projects as requested.

REQUIREMENTS

• At least three (3) years of experience in a legal environment, such as case coordination, paralegal work, or legal operations.
• Familiarity with case management software and legal workflow tools, with experience in Clio preferred.
• Strong understanding of legal workflows and case management processes.
• Willing to work on site at 6th Floor Tower 1 Rockwell Business, Ortigas, Pasig.