Job Openings IT Support Specialist

About the job IT Support Specialist

Job Title: IT Support Specialist

Location: Karachi, Pakistan

Working Hours: 11:00 AM to 7:00 PM (PST)

Job Type: Full-time

Job Summary:

Idenfo is seeking a skilled IT Support Specialist to join our team. You will be responsible for providing technical support, troubleshooting issues, and ensuring smooth IT operations across the company. The ideal candidate has strong problem-solving skills, experience with various operating systems, and a customer-focused approach.

Key Responsibilities:

  • Technical Support:

    • Provide first-level support to end-users on various technical issues, including hardware, software, network, and peripheral devices.
    • Diagnose and troubleshoot system problems, ensuring minimal disruption to business operations.
    • Respond to queries and service requests through various communication channels, including phone, email, and in-person.
  • System Maintenance:

    • Install, configure, and maintain software and hardware components on user devices.
    • Monitor and maintain computer systems, networks, and IT infrastructure to ensure optimal performance.
    • Perform regular system updates and patches to protect against security vulnerabilities.
  • Network Support:

    • Assist with the setup, configuration, and troubleshooting of LAN/WAN connections.
    • Ensure the security and privacy of network and computer systems.
    • Support users with remote access issues and manage VPN configurations.
  • User Training and Documentation:

    • Provide training and guidance to employees on how to use IT systems and tools effectively.
    • Create and maintain documentation related to IT processes, systems, and troubleshooting guides.
    • Develop and update user manuals, FAQs, and technical documentation.
  • Asset Management:

    • Manage and track IT assets, including computers, mobile devices, and software licenses.
    • Ensure that all equipment is properly inventoried and documented.
  • Incident and Problem Management:

    • Log and track incidents using a ticketing system, ensuring timely resolution.
    • Escalate complex technical issues to higher-level support or relevant departments when necessary.
  • Collaboration:

    • Work closely with other IT team members to implement and support IT projects.
    • Collaborate with vendors and service providers for hardware repairs, software updates, and other technical services.

Qualifications

  • Bachelors degree in Information Technology, Computer Science, or a related field is preferred.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
  • Proven experience as an IT Support Specialist or in a similar technical support role.
  • Experience with various operating systems (Windows, Mac OS, Linux) and software applications.
  • Strong knowledge of computer hardware, networking, and software troubleshooting.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Strong problem-solving skills and attention to detail.


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