Product/System Analyst (LatAm)

Team: Engineering | Location: Remote (Work hours aligned with Central Time Zone, U.S.)

About Us
Our client is on a mission to simplify and modernize dental operations. The platform empowers dental practices by offering a centralized system to manage inventory, re-order supplies, and choose the most cost-effective vendors. By streamlining supply workflows, we help dental teams save time, avoid costly overstocking/understocking issues, and eliminate manual processes.

About the Role

Were looking for a sharp and organized Product/System Analyst who will be the internal expert on our product. You'll play a vital role in ensuring our teams and customers understand how everything works, and help turn complexity into clarity.

What You'll Do

- Own and maintain product documentation: internal wikis, how-tos, SOPs, and user guides
- Be the go-to resource for product-related questions from Sales, Customer Success, and Support
- Triage technical issues and escalate only when necessary
- Track recurring issues and proactively update documentation to minimize future questions
- Train new team members on workflows, features, and product capabilities
- Work with developers to clarify edge cases and expected behavior
- Analyze user feedback and usage data to identify opportunities for improvement
- Manage internal tools like Jira, Slack, Gmail, and Coda
- Coordinate with Marketing Tech to align on tooling and processes
- Prepare product updates and lead webinars to educate users about new features

What Makes You a Great Fit

- You're a fast learner and love understanding how software products work
- Strong written and verbal communication clear, concise, and approachable
- Background in SaaS, product support, product ops, QA, or similar roles
- Thrive in startup-style environments: fast-paced, collaborative, and ever-evolving

Bonus Traits

- Highly organized and calm under pressure
- Self-motivated, curious, and eager to figure things out on your own
- Friendly, trustworthy, and reliable someone wed gladly trust with our kids and dogs
- Positive attitude and a problem-solving mindset

Why Join

- Shape the tech direction and build from the ground up
- Collaborate closely with the founder on product execution
- Work with real user feedback and fast iteration cycles

Signs This Is Not for You

- You're looking for a cushy 95 job with well-defined tasks and processes
- You hate the idea of a fast-moving environment where things might break
- You aren't interested in rolling up your sleeves and testing new ideas or gathering feedback on the fly

We're building a brand-new product from the ground up and this is your chance to shape it from day one.