RE5 Customer Support Credit Life Representative

Role Summary
We are seeking a skilled and experienced RE5 Customer Support Credit Life Representative to provide professional and customer-focused support within an insurance contact centre environment. The successful candidate will assist customers with Credit Life Insurance-related enquiries, claims submissions and claims follow-ups, while ensuring all interactions are handled accurately and in accordance with regulatory, policy and compliance requirements.

Key Responsibilities

• Handle inbound and outbound customer interactions via telephone and email in a professional and customer-centric manner.
• Provide accurate information and assistance relating to Credit Life Insurance policies, including policy features, benefits and exclusions.
• Manage and respond to claims-related enquiries in a timely and professional manner.
• Assist customers with the submission of Credit Life Insurance claims and ensure all required information is accurately captured.
• Provide customers with claims status updates and conduct necessary follow-ups.
• Ensure all customer interactions and transactions are accurately recorded and documented.
• Apply company policies, procedures and regulatory requirements consistently when assisting customers.
• Maintain a high level of professionalism, confidentiality and accuracy when handling customer and policy information.
• Identify customer needs and provide appropriate solutions or escalate matters where required.
• Ensure compliance with applicable South African regulatory requirements and internal processes.

Minimum Requirements

• Valid RE5 qualification – essential.
• Proven experience in a customer service, customer support or contact centre environment.
• Previous experience within an insurance call centre environment will be highly advantageous.
• Demonstrated understanding of Credit Life Insurance, including policy features, benefits and exclusions.
• Experience handling claims-related queries and/or claims submissions.
• Excellent verbal and written communication skills.
• Ability to confidently communicate with customers via telephone and email.
• Strong attention to detail and accuracy.
• Ability to work effectively within defined processes, policies and regulatory frameworks.

Key Skills & Competencies

• Customer Service Excellence
• Strong Verbal & Written Communication
• Credit Life Insurance Knowledge
• Claims Handling & Support
• Problem-Solving
• Attention to Detail
• Accuracy & Administration
• Compliance & Regulatory Awareness
• Interpersonal Skills
• Professionalism
• Process Adherence
• Customer-Centric Mindset