Project Manager (Salesforce)

Company Overview

Our client is a leading digital transformation consultancy committed to delivering cutting-edge solutions to empower businesses in the ASEAN region. With expertise in Salesforce, analytics, and digital transformation, our client helps clients optimize their operations, enhance customer engagement, and drive sustainable growth.

Job Summary

The Project Manager (Salesforce Focus) will lead and manage Salesforce implementation projects for diverse clients, ensuring on-time and within-budget delivery while exceeding client expectations.

This role involves working closely with clients, technical teams, and stakeholders to define project requirements, develop comprehensive plans, and drive successful execution.

Key Responsibilities

• Lead end-to-end Salesforce implementation projects, including scoping, planning, execution, monitoring, and closure.
• Collaborate with clients to understand business objectives, gather requirements, and translate them into actionable project plans.
• Manage project scope, timelines, budgets, and deliverables while mitigating risks and ensuring client satisfaction.
• Coordinate cross-functional teams, including developers, consultants, and client stakeholders, to deliver high-quality solutions.
• Ensure alignment between technical solutions and business requirements, leveraging Salesforce best practices.
• Provide regular updates to clients and internal stakeholders, preparing detailed status reports and ensuring clear communication throughout the project lifecycle.
• Identify and manage risks proactively, implementing contingency plans as needed to address potential challenges.
• Facilitate user acceptance testing (UAT) and ensure a smooth transition from implementation to operational handover.
• Stay updated on Salesforce releases and enhancements to recommend innovative solutions to clients.
• Support pre-sales activities by providing project estimates, timelines, and resource planning for Salesforce proposals.

Qualifications and Experience

• Bachelors degree in Computer Science, Information Technology, Business Administration, or related fields.
• Minimum of 5 years of experience managing IT projects, with at least 2 years focusing on Salesforce implementation or CRM solutions.
• Strong understanding of Salesforce capabilities, including Sales Cloud, Service Cloud, and Marketing Cloud. Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform App Builder) are a plus.
• Proven track record of delivering projects on time, within scope, and budget.
• Solid knowledge of project management methodologies such as Agile, Scrum, or Waterfall.
• Certification in PMP or PRINCE2 is advantageous.
• Excellent stakeholder management and interpersonal skills, with the ability to communicate effectively with technical teams and business stakeholders.
• Strong analytical and problem-solving skills with a proactive approach to addressing challenges.
• Fluency in English is required; knowledge of Thai or other regional languages is a plus.