Customer Success Manager

About the client

Our client is a regional software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analyzing data automatically to reach and activate more customers. 

About the role

You are a technically savvy consultant who sees the fun in owning the discovery, solution design, validation, and competitive aspects of opportunities.

What they are looking for

• A product evangelist with the ability to educate on the business value of company's solutions through detailed solution demonstrations of the value points.
• Translate and align their products to maximise the customers ROI on value.
• Identify where best to utilise specialists and experts in the sales cycle while taking a technical leadership role within the deal cycle.
• Conduct PoC/PoV to help customers understand the solutions to their business requirements.
• Work on multiple prospects simultaneously prioritising through engaged communication with other teams or through partners.
• Keeping up to date on their technology, you will have a chance to present at webinars, conferences, or other marketing engagements

You would have:

• 5+ years of one or more of the following: After-sales and Project experience in Software-as-a-Service solutions.
• Software background is to must-have, Key Account service experience is nice to have.
• Project management, account management, problem-solving and analytics skills, service attitude, communication, and collaboration across teams.
• Have business analytics experience and need to know SQL or other database languages.
• Superior solution scoping abilities, using existing solutions and influencing new product development.
• Thai native speaker and strong English communication (a must). The ability to natively communicate in an Asian language is a huge plus.