[NON LATAM] Technical Support Specialist for InnoStak

(IMPORTANT: This job is only open to applicants from the Philippines, Egypt, or countries outside the Latin American and Caribbean region. )

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**HYPR Service** is a premier recruitment agency dedicated to connecting exceptional talent with outstanding opportunities in the United States. We specialize in identifying and placing top-tier professionals across various industries, ensuring our clients receive the best candidates to meet their business needs. HYPR Service excels in bridging cultural and professional gaps, facilitating seamless transitions, and fostering long-term success for both candidates and employers.

Position: Technical Support Specialist for InnoStak (One of HYPR Service's lines of business)

Important Note: Unlike our Direct Hire job vacancies, this role will be managed by HYPR Service/InnosStak itself and will be supervised by our Operations Team.

Location: Remote

Position Type: Full-Time

Salary: $800/month

Job Description:

We are seeking a dynamic and tech-savvy Technical Support Specialist to join our InnoStak team. This role is perfect for someone with a strong background in CRMs, technical support, and sales, who is also highly skilled at speaking with clients in fluent English. As a Technical Support Specialist, you will be the go-to person for troubleshooting, guiding customers through technical issues, and providing stellar support to ensure their success with our tools and services.

Key Responsibilities:

• Contact Management: Ensure accurate and organized data entry, update contact details, and manage custom fields in GHL.
• Lead Nurturing & Follow-Ups: Manage automated follow-up sequences, personalize responses as needed, and track engagement.
• Pipeline & CRM Management: Regularly update pipelines, assign leads to correct stages, and provide status updates to leadership.
• Workflow Automation: Build simple workflows to streamline client management, task assignments, and campaign sequences.
• Calendar & Scheduling: Manage executive calendars, appointments, and meetings across multiple time zones.
• Email & Communication: Oversee inboxes, prioritize messages, and draft or proofread professional correspondence.
• Meeting Prep & Follow-Up: Prepare agendas, take meeting minutes, and track follow-up action items.
• Reporting & Analysis: Compile, analyze, and present reports or performance metrics for leadership.
• Team Coordination: Act as a liaison, ensure clear communication, and manage task delegation among team members.
• Document Management: Maintain organized filing systems for easy retrieval of documents.
• Research & Special Projects: Conduct research on various topics and support ad hoc initiatives as needed.
• Customer Relations: Engage with clients, resolve concerns, and provide outstanding customer service.

Qualifications:

• Proficiency in CRM platforms such as GoHighLevel (GHL), ClickFunnels, Keap, HubSpot, Salesforce, or other related systems.
• Previous experience in a technical support role, particularly in a tech-driven environment.
• Strong sales acumen with the ability to understand client needs and offer the right solutions.
• Excellent communication skills in English, both written and verbal.
• A tech-savvy problem solver with an ability to troubleshoot technical issues effectively.
• Client-facing experience with the ability to explain complex technical concepts in a simple, user-friendly manner.
• A team player with strong organizational skills and attention to detail.
• Experience in automation and sales funnel design.
• Prior exposure to working with SaaS platforms or digital marketing tools.