Director of Talent Operations

REMOTE Position 

Position Overview

The Director of Talent Operations is a senior leadership role, with full hands-on ownership of the recruitment delivery engine. The Director of Talent Operations is tasked with the responsibility of constructing and managing the entire operational framework of our recruitment and talent delivery business and scaling the team. This role is ideal for someone who thrives on execution. This individual will design, implement, and own the recruitment delivery pipeline end-to-end, ensuring excellence across sourcing, screening, candidate management, client coordination, and internal team execution. The Director of Talent Operations will also oversee internal coordination of contracts, invoicing, documentation, and communication across all clients and candidates.

You will lead from the front personally vetting candidates, qualifying roles with clients, coordinating contracts and NDAs, chasing invoices, and ensuring top-notch delivery across every touchpoint.

Reporting directly to the Group CEO, this role will act as the operational counterpart to our Chief Partnerships Officer, turning warm leads and opportunities into structured, revenue-generating placements.

This is a foundational role in HypeHRs growth; a roll-up-your-sleeves, high-accountability role with significant autonomy, and direct strategic input into the future of the business.

Responsibilities

Recruitment Pipeline Ownership and Execution

• Lead and oversee all sourcing, outreach, screening, and shortlisting of candidates
• Vet, source, and screen candidates across C-level, mid-level, and specialist roles
• Interview clients to qualify for vacancies and hiring requirements
• Develop scalable workflows and SOPs for each stage of the recruitment lifecycle
• Own and optimize the full delivery lifecycle: from brief to signed contract
• Prepare candidate briefs, CVs, and recommendation notes for clients
• Ensure rigorous follow-up across interviews, feedback, and negotiation stages
• Manage talent pools across C-level, mid-level, and specialist roles
• Ensure high-quality CVs, candidate briefs, and profiles are presented to clients

Client & Candidate Coordination

• Lead all client-facing ops: intake, alignment, coordination, communication
• Maintain high-touch communication with candidates throughout the hiring journey
• Ensure NDAs, contracts, documentation, and invoicing are handled on time
• Ensure timely coordination of interviews, feedback loops, contracts, and NDAs
• Act as the glue between clients, candidates, and internal stakeholders
• Uphold a premium, agency-grade candidate and client experience

Internal Operations, Team & Process Management

• Set up and run tools and SOPs for recruiting, documentation, and reporting
• Manage recruiters, sources, and freelancers as the delivery team grows
• Coordinate cross-functionally with Legal, Finance, HR, and Marketing in Modular Tech
• Collaborate with the Chief Partnerships Officer to activate incoming leads efficiently
• Coordinate with group internal functions (Legal, Finance, HR, Marketing) to support end-to-end delivery
• Build foundational systems and documentation for delivery ops, CRM, and candidate tracking
• Liaise with the Chief Partnerships Officer to activate incoming leads and prioritize delivery

Business Enablement & Growth

• Collaborate with the Group CEO on P&L planning, pricing models, and hiring targets
• Build a roadmap for scaling the operational backbone of the agency
• Attend conferences and client meetings to support BD from an operational perspective
• Prepare invoices, contracts, proposals, and performance tracking documentation
• Plan and implement hiring delivery capacity in line with the growth roadmap

Tools & Platforms

• ATS/CRM: Lever, Greenhouse, RecruitCRM, or similar
• Project Management: Notion, Asana, Trello
• Communication: Slack, G-suite, Telegram
• Sourcing: LinkedIn Recruiter, Amazing Hiring, Apollo, GitHub (for tech)
• Documentation & Coordination: Google Workspace, DocuSign, PandaDoc
• Analytics & Dashboards: Google Sheets, Tableau, or internal BI tools

KPIs

• Time to Fill: Days from vacancy intake to signed contract
• Placement Success Rate: % of candidates placed per role opened
• Revenue per Placement: Average income per hire delivered
• Client Satisfaction Score: CSAT measured post-placement per placement or per client
• Candidate NPS: Candidate experience measured monthly
• Contract Turnaround Time: Days from verbal agreement to signed contract
• Operational Efficiency: Ratio of placements to recruiter bandwidth

Ideal Candidate Profile

• Experience: 7+ years in recruitment operations or delivery roles, ideally within an agency or high-growth tech/startup environments. Ideally experienced working with candidates in dating and adult industry.
• Leadership: Proven track record leading and scaling operational teams
• Execution-First Mindset: Hands-on leader who builds process, solves problems, and drives throughput
• Commercial Acumen: Understands how hiring links to P&L, billing, and business growth
• Communication: Strong communicator who can coordinate across internal teams, clients, and C-level stakeholders
• Systems Thinker: Systematic and organized in tracking, scaling, and executing ops, with a deep understanding of recruiting funnels and delivery metrics
• Agility & Growth: Eager to build, improve, and scale fast. Comfortable in constantly evolving environments with high accountability