Director of Solutions & Services

Summary:

This role is responsible for leading expert teams to provide customized solution design & management, projects delivery and system product development.

Duties and Responsibilities:

• Solution design & management - lead the team of solution architects, and be one of them, to formulate system solutions for potential opportunities including proposal preparation and technical pre-sales. Technical proposals would involve high-level application and system architectural design & implementation recommendations, with the selection of appropriate vendor products and estimation of system integration resources, to support the overall bidding strategies and submission. Technical pre-sales will include technical consultancy, demo and/or proof-of-concepts to potential customers or partners to facilitate sales activities.
• Projects delivery - lead the team of technical managers, and be one of them, to work with the project managers and customers to conduct functional design, application & system architecture, solution development and infrastructure deployment for global projects. The team will provide post-implementation services functioning as the 2nd or 3rd level supports of the deployed solutions.
• System product development - liaise with product marketing team in defining eDocument issuance systems product roadmap (Data capture, Key Management to Personalization) and lead the system product development team to build/enhance the specified products in accordance to the roadmap.

Education and/or Experience:

• Degree holder in Computer Science, Computer Engineering or related disciplines
• 15 years experience with at least 5 years in team leading roles in enterprise application design & deployment. Less experience will also be considered in secondary level.
• Experience in secured issuance of electronic documents like national ID, driving license and passport is highly preferred
• Experience in software products design, development and management is highly preferred Experience in information security using electronic documents, cryptography and PKI is highly preferred

Language Skills:

• Ability to effectively communicate in the English language (and a second additional language preferably) verbally and in writing.
• Proficient in communication and presentation to senior management
• Ability to read and interpret technical journals, specifications, international technical standards, etc.

Computer Skills:

• Proficient in Application/Systems Architecture design and implementation in various systems hosting environments (on-premises / clouds)
• Knowledge in application development using on-premises/cloud base deployment, Openware Software, RESTful API, Kubernetes development on various operating platforms
• Knowledge in Flutter, Java programming, J2EE, C++/C#, .NET, TypeScript, NodeJS and database (PostgreSQL, MS-SQL / Oracle / MySQL)
• Knowledge in infrastructure (servers, network, storage) security & sizing on various operating platforms
• Knowledge in information security like smartcards, PKI and cryptography are preferred
  
  

Other Skills:

• Strong analysis, synthesis and organizational skills
• Proactive & problem-solving oriented
• Proficient people & project management skills
• Team player, ability to work with other departments, and build relationships with them, strong communication skills
  

Work Requirements:

• Travel and fieldwork including extensive international travel will be required, therefore employee must possess or can acquire valid travel authorization throughout the region
• Must be willing to spend a percentage of time travelling internationally.