Customer Support

We're Hiring: Online Customer Support!

We are seeking a dedicated and proactive Customer Support representative based in Shah Alam. The ideal candidate should be familiar in Saas platforms and possess excellent communication skills, a passion for helping customers, and the ability to resolve issues or consult product details efficiently.


Location: Shah Alam, Selangor
Work Mode: Work From Office
Role: Online Customer Support

What You'll Do:

• Support customers through chat, email, and phone
• Help users understand and use the SaaS product
• Troubleshoot account or system issues
• Guide customers step-by-step when needed
• Record customer issues and feedback
• Work with technical teams to solve complex problem

What We're Looking For:

• Familiar with SaaS platforms and cloud-based software
• Good communication skills
• Friendly and customer-focused attitude
• Basic computer and internet knowledge
• Familiar with SaaS platforms and cloud-based software
• Able to use CRM and helpdesk tools
• Basic troubleshooting and problem-solving skills
• Good English communication (written and spoken)
• Able to multitask and manage customer requests efficiently

Remuneration

RM3,500


Consultant In Charge

• Andrea Low | andrea.low@hunters-in.com
• Law Yee Jun | yeejun@hunters-in.com
  
  
  

Remark: Due to high volume of applications, only shorted candidates will be contacted