Bilingual Japanese & English Customer Service Representative

Who are we?
Our client is a business process outsourcing company that offers amazing career opportunities and benefits to everyone across the globe in 29 countries, speak 60+ languages, and employ over 55,000 people worldwide!

Job Descriptions: 

• Handle pre and post reservation inquiries by phone, e-mail and fax
• Handle customer requests by phone and e-mail
• Modify, change and/or cancel existing reservations
• Make outbound calls to hotels/guests to arrangement special requests
• Act as liaison between guest and hotel to resolve complaints
• Manage relationships with hotels by providing high levels of customer service and account management support.

Job Requirements: 

• Excellent communication skills in Japanese & English
• Excellent commercial understanding;
• Problem solving
• Sense of responsibility
• Independent and customer friendly
• Experienced with Customer Care, internet and hotel industry

Working Hours:
5 working days rotational shift (Mon-Sun) | 8am - 10pm (9 hours/day)

Remuneration:
Total package up to MYR 8,500

Consultant in Charge
Angel Chok | 014 612 6048 | angel.chok@hunters-in.com