Content Moderator - Japanese Speaker

Our Client
Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.

Job Description

As a bilingual Content Moderator, you will examine user-generated content for and to identify content that violates platform guidelines. You are also expected to:

Responsibilities 

• Content Review: Examine user-generated content, such as text, images, videos, or other media, to ensure compliance with community guidelines, platform policies, and legal standards.
• Policy Enforcement: Identify and remove content that violates rules, such as hate speech, spam, explicit material, or misinformation.
• Escalation Handling: Flag or escalate sensitive or complex cases to senior moderators or specialized teams for further review.
• Quality Assurance: Maintain high accuracy and consistency in moderation decisions to ensure fairness and alignment with platform standards.
• User Interaction: Respond to user appeals regarding moderation actions, providing clear explanations for decisions when required.
• Data Analysis: Monitor content trends and patterns to identify emerging risks or recurring issues and suggest improvements to policies.
• Crisis Management: Handle high-risk or real-time scenarios involving harmful or dangerous content swiftly and effectively.

Requirements

• Japanese speaker able to converse in English
• Japanese written and verbal communication skills
• Fresh graduates are welcome to apply
• Earned a Bachelor's Degree or Diploma
• Working knowledge on Microsoft Office applications

Working Hours
24 hours rotational shifts | 5 working days in a week

Work Location
KL Sentral (Fully in Office)

Remuneration
Total Package up to MYR 10,000

Consultant in Charge
Angel Chok | angel.chok@hunters-in.com | 014 612 6048