Customer Service Agent

About Company:

Our client centers on its expertise in providing desirable solutions, software, and programs in the fields of information technology, mass communication, and multimedia technology.


Job Description:

• Customer interaction: Interacting with customers via various channels (chat, ticket and email) to address inquiries, provide information and offer assistance in a friendly and professional manner.
• Issue resolution: Resolving customer concerns, problems, and complaints by actively understanding, analyzing situations and providing suitable solutions.
• Problem solving: Employing critical thinking and resourcefulness to troubleshoot and find solutions to customer challenges.
• Communication: Communicating effectively and empathetically with customers to ensure clear understanding and build rapport.
• Time management: Efficiently managing multiple customer inquiries and tasks to meet service level agreements and standard operating procedures.
• Customer satisfaction: Striving to exceed customer expectations and contribute to overall customer satisfaction.
• Continuous learning: Staying updated on product knowledge and customer service best practices.
• Cultural sensitivity: Adapting communication style and approach to accommodate diverse customer backgrounds and needs.
• Team collaboration: Collaborating with colleagues, supervisors and other departments to address customer concerns and improve service quality.
  
  Requirements:
• Candidate must possess at least a Diploma.
• Proficiency in both Chinese and English, both spoken and written.
• Ability to work 24-hour shifts, including public holidays and weekends. (7am - 4pm, 3pm - 12pm, 11pm - 8am)
• Strong stress resilience and learning ability.
• Ability to handle multiple tasks simultaneously.
  
  Remuneration:
  RM 2,500
  
  Work Hours:
  Monday - Sunday (5days a week including Weekends & PH)
  
  Work Location:
  Mid Valley, Kuala Lumpur
  
  Consultant in charge:
  Ashylinder Kaur | ashylinderkaur@hunters-in.com | 011 2129 0225