General Manager | F&B | Petaling Jaya

Our client is a retail food chain with 60 halal outlets across Malaysia. To provide an outstanding customer experience by overseeing operations across our network of food outlets, ensuring exceptional service, consistent quality, and optimal operational efficiency.

Key Responsibilities:

1. Customer Experience Excellence:

• Develop and implement systems that enhance customer satisfaction in all outlets.
• Oversee food preparation, ensuring adherence to SOPs for quality and consistency.
• Maintain high standards of cleanliness, meal availability, and scheduling.
• Ensure swift, friendly, and hygienic service.
• Address and minimize issues such as order mix-ups, cancellations, foreign objects, and meal unavailability.

2. Building a High-Performing Team:

• Recruit, train, and develop managers, area managers, and outlet crew to create a
• cohesive and efficient workforce.
• Establish a training academy and implement ongoing training initiatives.
• Set up incentive structures, reporting lines, and processes to reward performance.
• Address underperformance promptly to maintain a high standard of operations.

3. Profitability & Financial Management:

• Manage the P&L of outlets.
• Drive revenue through excellent service and local store marketing.
• Optimize labor costs and reduce logistics, management, and waste overhead expenses.

4. Expansion & Growth:

• Lead the rollout and operational launch of new outlets and Joint Ventures (e.g., Drive-Through, Container Outlet).

Key Competencies:

Operational Expertise: Highly organized, structured, and attentive to detail, with a hands-on approach to managing operations.

Leadership & Team Building: Infectious enthusiasm with a strong ability to motivate, train, and set high standards for the team.

Adaptability: Calm under pressure, open to change, and quick to execute feedback-based improvements.

Results-Driven: Aggressive in pursuing goals, focused on execution, and proactive in solving problems to meet and exceed targets.

Customer-Centric Mindset: Committed to enhancing the customer experience through innovative solutions and efficient service.


Job requirements

• Degree in business, entrepreneurship, management, finance or related field.
  
• At least 4 years of F&B experience as a GM/Asst GM.
• Good understanding of Malaysia business environment, competitive landscape and operational challenges in F&B sector.
  
• Proficient in managing the entire restaurant business process, including budgeting and forecasting with strong numerical instincts.
• Excellent people skills with good leadership and management qualities.
• Good verbal and written communication in English/national language with impactful presentation skills and a competent public speaker.
• Self-disciplined, outcome-driven person with dynamic personality to always strive for better results.
• Business travel and working on weekends/public holidays is required at times.

Remuneration:

• RM 15,000 - 20,000

Consultant in Charge

• Angel Chok | angel.chok@hunters-in.com | 014 612 6048