Customer Service (Mandarin Speaking)

Customer Service (Mandarin Speaking)
Full Time Position - KL

Job Responsibilities:

• Provide outstanding customer support through various channels (email, chat) to resolve inquiries and issues related to our fintech products and services.
• Educate customers on the features and benefits of our fintech solutions, assisting them in maximizing the value of our products.
• Troubleshoot and resolve technical issues related to our fintech applications, collaborating with internal teams to ensure timely and effective solutions.
• Maintain a deep understanding of our fintech products, services, and industry trends to offer informed and relevant assistance to customers.
• Handle customer complaints with empathy and professionalism, escalating issues when necessary to ensure customer satisfaction.
• Document customer interactions and feedback accurately in our customer relationship management (CRM) system.
• Identify opportunities to improve customer service processes and contribute to the development of best practices.
• Stay updated on company policies, procedures, and product updates to provide accurate and current information to customers.

Job Requirements:

• Proven experience as a Customer Service Representative, preferably in the fintech industry.
• Excellent verbal and written communication skills.
• Exceptional problem-solving and troubleshooting abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in using customer support software and CRM systems.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with patience and professionalism.
• A passion for helping customers and providing top-notch service.
• Bachelors degree in Finance, Business, Information Technology, or a related field.
• Experience with specific fintech products or platforms. 
• Read, write and speak in Mandarin is a must. 

Remuneration:

MYR 5,500

Consultant in charge:

Ken Ng | +6019-213 2628 | ken.ng@hunters-in.com