Customer Service (Mandarin speaker - Chat Support)

Our Client
Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.

Job Description

As a bilingual Customer Support Consultant, you will provide first-class customer service to clients via live chat and e-mail. You are also expected to:

Responsibilities 

• Assist customers via Mandarin and English language;
• Use provided tools and resources to resolve customer issues;
• Adhere to client-defined processes and procedures and company policies;
• Meet or exceed minimum requirements for productivity, availability and quality requirements;
• Meet pre-determined targets; and
• Ensure proper documentation of activities in the client tool about customer problems, requests and actions taken.

Requirements

• Mandarin speaker able to converse in English
• Mandarin written and verbal communication skills
• Fresh graduates are welcome to apply
• Earned a Bachelor's Degree or Diploma
• Working knowledge on Microsoft Office applications
• Strong Customer Service Skills

Working Hours
24 hours rotational shifts | 5 working days in a week

Work Location
KL Sentral (Fully in Office)

Remuneration
Total Package up to MYR 5,000 (including KPI)

Consultant in Charge
Angel Chok | angel.chok@hunters-in.com | 014 612 6048