Customer Service Executive

Main duties and Responsibilities:

• Timely order placement upon receiving the purchase order from clients.
• Handles logistic process for development of manufacturing, shipment, delivery and return of products.
• Keep detailed records of all transactions from the purchase orders to the final shipping documents which complete the whole cycle of the transactions.
• Develop effective communication and process with the clients, internal stake holders, forwarders, transporters and other relevant parties.
• Creates strong working relationship within the company and with external parties, such as sister company, suppliers and distributors.
• Assist in making sure all intercompany invoices and other documents are received completely in order to achieve a flawless month end closing.
• Assist in driving continuous improvement opportunities to simplify on processes which could improve efficiency, accuracy and reducing manual works.
• Assist in company's audit process by making sure all required documents provided to the auditors are complete and counter signed by the relevant parties.
• Assisting from purchase requisition to invoicing process for raw materials.
• Preparation for the monthly price trend report and purchasing report.
• Preparation for the yearly revaluation report if required.

Requirements:

• Min Diploma/Degree in Business Administration or Economics.
• At least 3 years of working experience in customer service handling sales and logistics.
• Experience in SAP and Dynamic365 is an advantage.
• Preferably those who can handle shipment and related matters to logistics planning.
• Good communication especially in negotiation and a multi-tasking person.
• Ability to work independently and as part of a team.
• Fluent in Bahasa Malaysia, English and Mandarin.

Benefits:

• Competitive salary package.
• Performance bonus.
• Medical and insurance coverage.
• Career advancement opportunities.
• Training and development programs.

Remuneration:

MYR 4,000 - MYR 6,000

Consultant In-charge:

Jason | jason.wong@hunters-in.com