Customer Excellence Officer

Job Responsibilities:

• Professionally handle inbound and outbound calls, Livechats and emails from customers and distributors, ensuring a positive and consistent experience.
• Accurately document all interactions and transactions in the CRM database, maintaining up-to-date and comprehensive records. ·
• Resolve customer and distributor issues efficiently, following up via calls or emails as needed to ensure complete resolution and satisfaction.
• Collaborate with internal departments to address and resolve complex or cross-functional issues promptly.
• Proactively escalate challenging cases to the team leader for additional support and guidance.
• Maintain a high standard of professionalism and empathy in all communications.

Key Competencies:

• Strong communication and active listening skills.
• Problem-solving mindset with attention to detail.
• Comfortable using live chat platforms, CRM systems, and other digital tools to manage customer interactions.
• Ability to multitask and manage time effectively.
• Customer-centric approach and resilience under pressure.
  

Required Qualifications:

• Bachelor's degree with knowledge of Life Insurance.
• 1–2 years' experience in a Life Insurance contact centre environment.
• Proficient in spoken and written English; additional languages are an advantage.
• Strong computer skills, including experience with CRM systems and Microsoft Office.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced, team-oriented environment.

Remuneration:

MYR 3,800 - MYR 4,200 (Basic)
MYR 300 (KPI Allowance)

Working Location:

Kuala Lumpur, Malaysia

Consultant In-charge:

Kah Wai | kahwai.neoh@hunters-in.com | 012 233 3162

Remark:
Due to high volume of applications, only candidates that are shortlisted will be contacted.