Account Specialist / Customer Service (Japanese Bilingual)

Location: Rancho Dominguez, CA
Salary: $43,000–$45,000 annually (DOE)
Employment Type: Full-Time

Position Overview

Due to continued business growth and new client acquisitions, we are seeking a motivated Account Specialist / Customer Service Representative to join our team.

After completing training, you will primarily manage three Japanese-speaking corporate accounts while serving as the main point of contact for customer support and logistics coordination.

During the training period, you will gain hands-on experience in warehouse operations—including order processing, picking, packing, shipping, and inventory management—to develop a solid understanding of logistics operations and provide effective solutions to clients.

This position offers an excellent opportunity for individuals who enjoy customer service, logistics, and working in a collaborative, fast-paced environment.

Key Responsibilities

Customer Service & Account Management

• Manage assigned corporate customer accounts
• Respond to customer inquiries and provide exceptional customer service
• Coordinate with vendors and transportation companies
• Communicate with headquarters in Japan
• Coordinate with internal departments to ensure smooth operations
• Update and maintain internal operating systems
• Assist with process improvements and operational support

Logistics & Warehouse Operations

• Process shipping and receiving orders
• Coordinate import/export forwarding procedures
• Prepare shipping documents for domestic and international shipments
• Generate shipping lists and operational reports
• Monitor inventory movements and inventory accuracy
• Perform picking, packing, labeling, and other warehouse support duties as needed

Qualifications

• Professional-level Japanese language proficiency
• Basic English communication skills
• Basic Excel skills (formulas required; VLOOKUP/XLOOKUP experience is a plus)
• Comfortable using computers and general office software
• Ability to lift up to 20 lbs
• Detail-oriented, organized, and dependable

Ideal Candidate

This position is ideal for someone who:

• Enjoys working with customers and solving problems
• Is interested in logistics, supply chain, and warehouse operations
• Is comfortable balancing office and operational responsibilities
• Learns quickly and enjoys working in a fast-paced environment
• Is proactive, dependable, and a strong team player

Work Schedule

Monday – Friday
8:30 AM – 5:30 PM

During the holiday season, up to approximately one hour of overtime per day may occasionally be required.

Benefits

• Medical, Dental & Vision Insurance
• 401(k)
• Paid Vacation
• Paid Sick Leave
• 11 Paid Holidays per Year
• Monday–Friday Schedule
• Weekends Off (Saturday & Sunday)

Career Growth

We value motivated employees who are eager to learn and grow. This position offers excellent opportunities for career development within a growing international logistics company.