About the job Account Specialist
Account Specialist / Customer Service
Location: Compton, CA
Job Type: Full-Time
1. About the Role
Due to new account acquisitions, we are expanding our team and seeking a dedicated Account Specialist / Customer Service Representative.
After completing training, you will be responsible for managing three accounts (primarily in Japanese). During the training period, you will gain hands-on experience in warehouse operations, including order processing, picking, packing, and shipping. This will equip you with the skills to provide effective logistics solutions to clients in the future.
Fast-paced growth environment:
- Proven track record: Employees have been promoted to Assistant Manager within six months.
- Great for innovators: We welcome those with strong software skills and innovative ideas!
2. Job Responsibilities
Administrative & Logistics Operations at a Japanese Logistics Company
- Coordinating vendor arrangements (tracking shipments via phone)
- Handling customer service inquiries
- Communicating with headquarters in Japan
- Managing shipping and receiving orders, forwarding procedures
- Updating internal systems
- Troubleshooting and improving system operations
- Overseeing warehouse operations and shipping processes
- Preparing shipping documents for different destinations
- Generating shipping lists based on order data
- Managing inventory movements
- Performing picking, packing, and labeling
- Inventory management
3. Requirements
Professional-level Japanese proficiency
Ability to lift up to 20 lbs (e.g., boxes containing iron cookware)
Basic Excel skills (formulas required; VLOOKUP preferred)
️ During the holiday season, expect up to 1 hour of overtime per day.
4. Work Schedule
Monday Friday, 8:30 AM 5:30 PM
5. Compensation
Annual Salary: $40,000 $45,000