Acerca del puesto Contact Center Agent
Who We Are
Paragon Financial Corp, with over 15 years of experience in marketing, sales, and lead generation for law firms. Its global Operations headquarters is located in Miami, Florida, with local operations in Tegucigalpa, Honduras.
At Paragon Financial Corp, we have the knowledge and necessary tools to develop businesses.
We are dedicated to enhancing brands and companies to their maximum potential via the internet and international telephone connections.
We support improving sales processes and procedures to convert more potential clients into paying customers.
We provide an automated answering service for legal firms, specializing in negotiating and settling debts efficiently, outsourcing phone calls so you can be more productive during the day while still offering the same level of attention to your clients. This creates a greater breakthrough in sales and builds better relationships with clients.
Responsibilities:
- Advisors or Agents:
- Answer and make calls, chats, and emails.
- Channel client inquiries.
- Can seek new clients through phone contacts, social networks, chat, email, or SMS.
- Inbound: Handle incoming communications.
- Outbound: Handle outgoing communications.
- Blend: Handle both incoming and outgoing calls.
- Quality Analysts:
- Conduct a detailed analysis of interactions between agents and clients.
- Detect strengths and weaknesses in the service.
- Provide effective feedback to improve customer service.
- Data Protection:
- It is crucial to comply with regulations such as CRM to protect client data.
- Practical implementations to ensure information security and privacy.
Job Requirements:
- Professional Education: High School Diploma in Sciences and Arts (Humanities) and/or University Student.
- Customer Service Experience
- Work Experience in Companies related to the Call Center industry.
- Advanced English (Bilingual)
- Knowledge of CRM Management
- Proficiency in Computer Packages (Microsoft Word, Excel - Microsoft Office, among others)
- Work Location: Tegucigalpa, M.D.C, Boulevard Morazán.
- Submission of Criminal and Police Background Checks