Business Analyst / Project Manager (Shopify/SaaS) - Full Remote Portugal

ABOUT THE OPPORTUNITY

A well-established international healthcare organisation is looking for a Business Analyst / Project Manager to support a focused, well-scoped digital rollout and a direct reporting line to the Program Director. This is fully remote from Portugal.

PROJECT & CONTEXT

You'll be supporting the deployment and integration of two external partner solutions — Shopify (e-commerce platform) and a SaaS support ticketing tool — integrated with the company's existing e-prescription platform. It's a contained, delivery-focused project with defined milestones, real cross-functional complexity, and direct business impact.

Concretely, this means gathering requirements from business stakeholders, translating them into functional specifications, coordinating with technical teams and external vendors during implementation, managing timelines and deliverables, and supporting testing and rollout. You'll be the connective tissue between business, IT, and third-party partners — keeping things moving and reporting progress to the Program Director throughout.

The scope is clear, the timeline is defined, and the organisation wants people who can hit the ground running.

WHAT WE'RE LOOKING FOR (Required)

• 3–5 years of experience as a Business Analyst, Project Manager, or a hybrid of both
• Experience with digital platform deployments, SaaS tool integrations, or system rollouts — you've navigated the gap between vendor delivery and internal business needs before
• Ability to gather and document business requirements and translate them into clear, actionable functional specifications
• Strong project management fundamentals — planning, milestone tracking, risk and issue management, stakeholder reporting
• Experience coordinating cross-functional teams including business users, IT, and external partners simultaneously
• Comfortable managing multiple workstreams and deadlines in parallel without dropping the ball
• Strong stakeholder communication and facilitation skills — from end users to program-level leadership
• Fluent English (C1) — mandatory; this is the primary working language across the project

NICE TO HAVE (Preferred)

• Hands-on experience with Shopify or comparable e-commerce platforms
• Familiarity with SaaS support/ticketing solutions (Zendesk, Freshdesk, ServiceNow, or similar)
• Background in e-commerce, digital health, or platform-based business models
• Experience working in Agile or hybrid project methodologies
• Prior exposure to e-prescription, healthcare IT, or regulated digital environments — useful context given the client's domain
• Experience working directly with external software vendors during integration projects