Senior ServiceNow Developer (ServiceNow/ITSM/CSM/AI) - Hybrid London (Approx. 1 visit/month)

ABOUT THE OPPORTUNITY

We are looking for a highly experienced Senior ServiceNow Developer to join a long-term enterprise transformation programme for a leading international organisation operating across multiple countries. This is an exciting opportunity for a senior consultant who enjoys working on complex ServiceNow ecosystems, driving innovation through AI-powered capabilities, and contributing to strategic digital initiatives.

The position follows a hybrid model, with remote work combined with approximately one visit per month to London for key workshops and stakeholder sessions.

PROJECT & CONTEXT

You will work within Agile engineering teams responsible for developing and evolving enterprise ServiceNow solutions across multiple business domains. The project combines traditional ServiceNow development with next-generation AI capabilities, including Generative AI, workflow automation, intelligent assistants, and agentic AI solutions.

The environment follows DevOps principles with CI/CD pipelines and requires close collaboration with architects, infrastructure teams, security specialists, and business stakeholders.

Required languages:

• English (Fluent / C1-C2 mandatory)

WHAT WE'RE LOOKING FOR (Required)

• Minimum 5 years of hands-on ServiceNow development experience.
• Strong experience with ServiceNow ITSM and Customer Service Management (CSM).
• Experience developing solutions across modules such as ITSM, CSM, FSM and/or SecOps.
• Solid experience with ServiceNow AI capabilities including Now Assist, Generative AI, intelligent workflow automation or agentic AI solutions.
• Experience with JavaScript ES6+, Client Scripts, Business Rules, Script Includes, Flow Designer and ServiceNow Studio.
• Experience with REST APIs, Integration Hub and third-party integrations.
• Knowledge of ITOM, CMDB, Discovery and Event Management.
• Experience with Service Portal development using HTML5, CSS3 and AngularJS.
• Familiarity with MID Servers and scoped application development.
• Understanding of Agile, Scrum and DevOps delivery models with Git-based version control.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• At least one Certified Implementation Specialist (CIS), preferably ITSM or CSM.
• Excellent communication skills and experience working in large enterprise environments.
• Previous experience in major consulting firms or tier-one multinational organisations is highly valued.
• Willingness to travel to London approximately once per month.

NICE TO HAVE (Preferred)

• ITIL v4 certification.
• Experience with ML Ops concepts.
• Knowledge of NLP, NLU, vector search technologies or LLM orchestration.
• Exposure to predictive intelligence and AI governance.
• Experience mentoring junior developers.
• Experience working in global transformation programmes involving multiple countries.